Impak

Impak

Impak Solutions
OurProperty

OurProperty

OurProperty.com.au
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About

Speed up your response times for tenants requesting service with IMPAK’s acclaimed online Tenant Portal. Easily handle every aspect of communication between tenants and staff. Use IMPAK to collaborate with all essential parties, delivering fast and accurate service to the tenants. Encourage your staff to detect deficiencies in your buildings and add photos to IMPAK work orders for better visualization of property issues. Armed with the IMPAK app on their phones, property managers and technicians can work as a team to proactively identify and solve many problems. IMPAK enables efficient preventative maintenance strategies for various types of properties and circumstances. Sustainable, flexible and easy to set up, IMPAK totally automates the process to help your team build customized schedules that make maximum use of your labor resources. Manage tenant requests, preventive maintenance, and inspection work orders.

About

OurProperty automates all the repetitive tasks. A cloud-based platform that lets you automate your business, increase work efficiency, reduce stress, and improve communication. Learn about our features. Maintenance Inspections. Arrears. Tenant Acquisition. Payments Leases. Compliance. There's an App for that. OurProperty incorporates the needs of property managers, landlords, tenants and tradies into one easy-to-use system with four individual portals. OurProperty for Agencies. OurProperty combines an online platform for desktop and laptop use, with a state-of-the-art PM Inspect app for completing inspections, maintenance requests and accessing all your contacts on the go. OurProperty for Tenants. OurTenant is an all-in-one app for tenants to manage their tenancy, lodge requests, submit photos, pay their rent, view their lease, contact their property manager and more. A smart system for smart maintenance managing. OurProperty engages with the tenant, landlord and tradie to allow

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses interested in a powerful building maintenance management platform

Audience

Real estate agents looking for a state-of-the-art PM Inspect app for completing inspections, maintenance requests and accessing contacts on the go

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • There is nothing this app does that wouldn't be done better with email and EFT. I wouldn't recommend anyone use this app as a tenant, and as a property manager this app engages in unlawful conduct on REA's behalf that will risk infringement action by Consumer Affairs. Just don't use it.
  • Provide a way for people to pay by credit card with more debt and high service fees charge.not user friendly as tenant. it was not simply. agent also not use the function for it. just empty , but they tried to use the system to charge high fees.
  • Nothing, zero, nothing , have nothing positive, just money grubbing con artists putting tenants last.

Cons

  • The app attempts to force tenants to pay illegal fees by not providing a fee-free method of payment which is against residential tenancy law in Victoria The app makes direct EFT payment difficult by changing the details every month The app emailed my references 3 times in a row The app had a bug where the property manager couldn't view my supporting documents for the application This business makes its money through unlawful rent fees and selling tenant personal data to promotional partners, under the guise of a "rewards programme" for taking fees they are unlawfully taking
  • High charge for tenant, not easy to use tools. more than 2% for credit card surcharge fees. not friendly to use. i do not recommended this product to others. lots of bugs as well.
  • Formerly, I paid my rent via transfer from my bank app to agents account, the agent received it within 24 hours, now, I have to transfer to a wallet, wait for the money to appear, it took 3 days and then , I have to transfer from said wallet to agent, so, instead of rent payments taking 24 hours, they now take 4 days.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Impak Solutions
Founded: 2000
United States
www.impaksolutions.com

Company Information

OurProperty.com.au
Australia
www.ourproperty.com.au

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Categories

Categories

Maintenance Management Features

Asset Tracking Not Supported
Billing & Invoicing Supported
Calibration Management Supported
Dispatch Management Supported
Inventory Control Supported
Inventory Management Supported
Key & Lock Management Supported
Mobile Access Supported
Planning Calendar Supported
Predictive Maintenance Supported
Preventive Maintenance Supported
Purchasing Supported
Scheduling Supported
Service History Tracking Supported
Technician Management Supported
Work Order Management Supported

Integrations

No info available.

Integrations

No info available.
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