IMP (Interpretation Management Platform)

IMP (Interpretation Management Platform)

Frederick Interpreting Agency
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About

IMP (Interpretation Management Platform) is operations software for interpreting agencies, built inside Frederick Interpreting Agency, a working Deaf-owned agency in Maryland. It runs the entire workflow from first request to final payment: a scheduler with conflict detection and recurring appointments, job broadcasting that ranks interpreters by language, certification, proximity, and availability and rebroadcasts until filled, per-account rate cards with rush and after-hours rules, batch invoicing synced to QuickBooks or collected through Stripe, and separate interpreter pay tracking. Three portals give admins, interpreters, and clients exactly what they need. Interpreters accept jobs, set availability, and navigate from their phones; clients request interpreters, view invoices, and pay online. VRI and OPI calling are built in, and a live AI Translator covers 25+ languages. The Premium tier adds an AI phone receptionist, AI intake from PDFs and emails, and AI customer support.

About

Interpreter IO is a comprehensive interpreter management system with extensive capabilities in our interpreter management and translation management software modules. We simplify the end-to-end process from booking through to invoicing and payment of interpreters. Interpreter IO is being used in hospitals, courts, government and language services providers. We are 100% cloud-based software as a service and therefore clients can start getting benefits immediately. Agencies choose to use interpreter.io for a variety of reasons. Some translation companies receive requests for interpreting services. Where there is a small number of requests an ad-hoc, manual process can be sufficient to manage the interpreters and the clients. However, as volume increases these manual processes are insufficient to manage the full end-to-end process of interpreter management.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Interpreting agencies and language service companies (ASL and spoken language)

Audience

Organizations of all sizes looking for a powerful Interpreter Management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$199
Free Version
Free Trial

Pricing

$99 per user per month
Pricing ranges from $89/month/user to $399/month/user. Enterprise licences also available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Supports distributed team (cloud software is a necessity in Covid times). Extensive capabilities. Real time viewing of status. Includes advanced capabilities for onsite, telephone and video interpreting. Flexibility - We can update many aspects of the system without needing any programming. Accessible by clients and interpreters as well. Audit trail. Great reporting - we can drag and drop to create our own reports.

Cons

  • Hard to keep up with the new capabilities being offered.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Frederick Interpreting Agency
Founded: 2026
United States
www.interpretationmanagement.com

Company Information

Interpreter IO
Founded: 2018
Serving clients in North America, Europe and Australia/New Zealand
interpreter.io

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IMP (Interpretation Management Platform)

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Categories

Categories

Translation Management Features

Billing & Invoicing
Collaboration
CRM
For Software
For Websites
Localization Automation
Machine Translation
Marketing Management
Order Management
Permission Management
Project Tracking
Quality Control
Quotes / Estimates
Resource Management
Terminology Management
Translation Analytics
Translator Database
Version Control
Workflow Management

Integrations

Primaxis Interpreter Management System
QuickBooks Online
QuickBooks Online Advanced
Reckon One
Xero

Integrations

Primaxis Interpreter Management System
QuickBooks Online
QuickBooks Online Advanced
Reckon One
Xero
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