ICTCRM

ICTCRM

ICTVision
+
+

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About

ICTCRM is the modern unified communications integrated Customer Relationship management (CRM) software system for running any type of Business. ICTCRM is multitenant, turn key, and white label software solution for all type of business especially internet services providers, Carriers and telecommunications operators.

About

Invoice Options is an affordable billing software for small and medium telecommunications service providers. Specifically designed for local exchange carriers (LECs), competitive local exchange carriers (CLEC), Internet service providers (ISPs), Voice over Internet Protocol (VoIP), Inter-Exchange Carriers (IXCs), and wireless providers, this web-based solution offers end-user billing, customer care, CDR collection and mediation, order management and workflow, custom rating plans, flexible reporting, invoice printing, and more.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Internet service provider, carriers, telecommunication operators

Audience

Supports LECs, CLECs, ISPs, IXCs, VoIP, and wireless providers.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$199
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.8 / 5
features 4.8 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • ICTCRM impresses from moment one because it’s basically CRM + contact center fused into one powerful solution. It’s built on SuiteCRM, giving you all the proven tools for customer relationship management, and then layers on ICTContact so you get voice, messaging, IVR, real-time surveys, broadcasting — all in one dashboard. The fact that it’s multi-tenant and white-label makes it ideal if you want to serve multiple brands or clients. Dashboards are clean and user-friendly, and all communications flow nicely: no more switching tools just to handle complaints, follow-ups, or campaigns. The security and permissions features are solid too, which gives peace of mind when working with teams or sensitive customer data.
  • With ICTCRM, our business has transformed significantly. It seamlessly integrates communication tools, enabling real-time surveys, notifications, and customer engagement.
  • Employing the ICTCRM software has led to a remarkable metamorphosis in our business operations. This cutting-edge platform seamlessly amalgamates communication tools such as voice calls and text messaging, empowering us to carry out real-time surveys, dispatch crucial notifications, and interact with customers in inventive manners. Hence, I find this software, ICTCRM, exceptionally beneficial for my rapidly evolving business due to its robust routing system and myriad other features that facilitate smooth workflow.
  • With ICTCRM, our business operations have undergone a remarkable transformation.
  • Utilizing ICTCRM has revolutionized our business operations. It's an advanced, cohesive communications-integrated CRM platform that has completely reshaped how we interact with our customers and streamline our workflows. Through its smooth incorporation of communication technologies such as voice calls and text messaging, we can carry out instantaneous surveys, dispatch crucial notifications, and interact with our customers in unprecedented ways.

Cons

  • The amount of features means there's a bit of setup work up front — policies, permissions, workflows, and integration need careful config. But once that initial setup is done, it runs quite smoothly.
  • No major issues with ICTCRM; work is easy and satisfying.
  • The incorporation of ICTCRM has greatly improved our business operations, facilitating smooth communication and inventive customer engagement via real-time surveys and notifications. Consequently, there are no major concerns, and I feel confident in our security measures.
  • No major issues with ICTCRM; it's streamlined my business operations effectively.
  • I haven't faced any significant challenges with ICTCRM!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ICTVision
Founded: 2006
Australia
www.ictcrm.com

Company Information

Invoice Options
Founded: 2011
United States
www.invoiceoptions.com

Alternatives

Alternatives

Carrier Access Billing System

Carrier Access Billing System

Mid America Computer
SMSEagle

SMSEagle

Proximus Sp. z o.o.
BillCall

BillCall

Panamax
Systemhaus.One

Systemhaus.One

neumeier AG
ESKA Digital Billing

ESKA Digital Billing

ESKADENIA Software
ICTContact

ICTContact

ICTInnovations
IntegriBill

IntegriBill

Sandy Beaches Software

Categories

CRM

Categories

Billing and Invoicing Features

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Billing and Provisioning Features

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Integrations

ICTBroadcast

Integrations

ICTBroadcast
Claim ICTCRM and update features and information
Claim ICTCRM and update features and information
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Claim Invoice Options and update features and information