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Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
SaaS / Web
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations interested in an AI assistant solution that solves customer problems

Audience

Companies of all sizes

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$140 per month
Free Version
Free Trial

Pricing

$10 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/watsonx-assistant

Company Information

Rheo
Founded: 2017
Germany
rheo.bot/

Alternatives

Alternatives

Heyday AI

Heyday AI

Hootsuite
Heyday AI

Heyday AI

Hootsuite
Dialogflow

Dialogflow

Google

Categories

Categories

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI Features

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Natural Language Processing Features

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Integrations

Atmosphere® CPaaS
Avaya Contact Center
Blueworx
Freshdesk
Genesys Cloud
HubSpot CRM
IBM Data Refinery
IBM ILOG CPLEX Optimization Studio
IBM Watson Discovery
IBM Watson Studio
IBM watsonx.ai
IBM watsonx.governance
Intercom
Salesforce
Twilio Flex
Vonage Communications APIs (Nexmo)
WhatsApp
Zendesk
storm Cloud Contact Center
voximplant

Integrations

Atmosphere® CPaaS
Avaya Contact Center
Blueworx
Freshdesk
Genesys Cloud
HubSpot CRM
IBM Data Refinery
IBM ILOG CPLEX Optimization Studio
IBM Watson Discovery
IBM Watson Studio
IBM watsonx.ai
IBM watsonx.governance
Intercom
Salesforce
Twilio Flex
Vonage Communications APIs (Nexmo)
WhatsApp
Zendesk
storm Cloud Contact Center
voximplant
Claim Rheo and update features and information
Claim Rheo and update features and information