Howtank vs. Sprinklr Service Comparison


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About Howtank is a social network that brings together brands and their users around common interests with a view to sharing and mutual aid, thus creating a new relationship experience in the brand's territory. We offer a space that allows all at once, the meeting between the brands and their communities, the sharing of the members between them but also with the users of passage on the site of the brand via gateways such as a live chat room and a chat window, and if they want to join the community afterward. These rich and real-time exchanges provoke a movement of natural mutual aid which is freely expressed between the different protagonists and allow the brand to build solid relationships with their users, to better understand their expectations, to share a different brand experience, … in short, to create commitment and put those who are its first prescribers at the heart of their development.	About Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Community solution for anyone	Audience Enterprises and large customer support teams that need an AI-native omnichannel customer service and contact center platform to unify, automate, and optimize customer support across digital, voice, and social touchpoints
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial	Pricing Custom, quote-based pricing Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Howtank France www.howtank.com	Company Information Sprinklr Founded: 2009 United States www.sprinklr.com/products/customer-service/
Alternatives Crowded	Alternatives Zendesk
Viafoura	Dialpad Support Dialpad
Qonsent	DevRev
Scenes	Salesforce Agentforce Service Salesforce
Pensil View All	Zoho Desk Zoho View All
Categories Community	Categories Agentic AI AI Agents AI Call Center AI Customer Service AI Customer Support Agents Call Center Chatbot Community Contact Center as a Service (CCaaS) Contact Center Knowledge Base Contact Center Quality Assurance Conversation Intelligence Customer Self-Service Help Desk Live Chat
Community Features Content Management Content Moderation Discussions / Forums Event Management Group Management Ideation / Crowdsourcing Member Directory Membership Management Social Media Management Website Management White Label	Show More Features Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversation Intelligence Features Account Health Alerts AI Insights Call Analytics Call Recording Call Recording Cloud Storage Call Snippets Call Transcription Call/Meeting Sharing Sales Coaching Topic Tags Topic-Based Analytics Video Conferencing Analytics Win/Loss Analysis Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Live Chat Features Canned Responses Customizable Branding Geo Targeting Offline Form Proactive Chat Screen Sharing Third Party Integration Transfers / Routing Website Visitor Tracking
Integrations Commanders Act Facebook FuseCommander Instagram Snapchat TikTok TrustCommander Vimeo WhatsApp X (Twitter) YouTube Show More Integrations View All 3 Integrations	Integrations Commanders Act Facebook FuseCommander Instagram Snapchat TikTok TrustCommander Vimeo WhatsApp X (Twitter) YouTube Show More Integrations View All 8 Integrations
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