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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Start your own ad tech business without headaches! The working off-the-shelf solution is already in place. Best industry talents are here to tune it and gear in action. Right technology + right people: that's how we rock out of the box effective solutions that unleash your true revenue potential in a few months. No starting from scratch, no half-made decisions, or hiring people for coding, designing, and licensing. The platform is already built, label it and get straight to work! All-encompassing development support, UI personalization, vendor data-provider integrations, and individual support during the integration make it easy to start off on day one. Unleash the true revenue potential of your traffic. Get greater ROI from ad spend of your traffic partners. Define the terms of your marketplace and earn more from media-trading.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Label Ad tech platform for companies or marketing teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

SmartHub
Founded: 2013
smart-hub.io

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Canvas

Canvas

Instructure
ShelfSync

ShelfSync

HelloHorizon
Adstork

Adstork

Adstork Ad Network
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions

Categories

Customer Service Supported

Categories

Ad Networks Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Chatra Supported
Collect.chat Supported
Crisp Supported
Customerly Supported
Dashly Supported
Drift Supported
Facebook Messenger Supported
Freshchat Supported
Freshdesk Supported
Gist Supported
Help Scout Supported
HelpCrunch Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
MPLAB Connect Configurator Not Supported
Quriobot Supported
Wix Answers Supported
Zoho Desk Supported
tawk.to Supported

Integrations

Chatra Not Supported
Collect.chat Not Supported
Crisp Not Supported
Customerly Not Supported
Dashly Not Supported
Drift Not Supported
Facebook Messenger Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gist Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
MPLAB Connect Configurator Supported
Quriobot Not Supported
Wix Answers Not Supported
Zoho Desk Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim SmartHub and update features and information
Claim SmartHub and update features and information