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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

SiteLucent monitors and visualizes your brands' digital shelf data and notifies you when unexpected changes occur. We help eCommerce, sales & marketing teams drive more value from their digital shelf data. Get notified of retailers, third-party(3P) sellers, and competitors changing eCommerce prices. Ensure resellers carry the right products on the right channels. Get automated stock-out reports and be notified when a retailer has no stock available. Monitor retail search placement and make your listings rise to the top of retail search results. Use digital content scorecards to optimize product page content, at scale. Analyze all product reviews in one place and leverage customer feedback. Learn how to generate and analyze product reviews for your brands on all eCommerce channels. From custom content scorecards and dashboards to personalized support, flexibility is paramount to our software and people.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a Customer Service solution

Audience

Brand manufacturers and businesses interested in a solution to analyze online product presentation and visibility

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

SiteLucent
Netherlands
www.sitelucent.com

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

XPLN Suite

XPLN Suite

XPLN GmbH
ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
eStoreCheck

eStoreCheck

eStoreMedia

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Business Intelligence Features

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Multi-Channel eCommerce Features

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Integrations

Abhisi Help Desk
Amazon
Cdiscount
Chatra
Collect.chat
Continually
Crisp
Drift
Facebook Messenger
Freshchat
Gist
Google Shopping
Gorgias
HelpCrunch
HubSpot CRM
Intercom
Kayako
Wix Answers
eBay
tawk.to

Integrations

Abhisi Help Desk
Amazon
Cdiscount
Chatra
Collect.chat
Continually
Crisp
Drift
Facebook Messenger
Freshchat
Gist
Google Shopping
Gorgias
HelpCrunch
HubSpot CRM
Intercom
Kayako
Wix Answers
eBay
tawk.to
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim SiteLucent and update features and information
Claim SiteLucent and update features and information