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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

SiteLucent monitors and visualizes your brands' digital shelf data and notifies you when unexpected changes occur. We help eCommerce, sales & marketing teams drive more value from their digital shelf data. Get notified of retailers, third-party(3P) sellers, and competitors changing eCommerce prices. Ensure resellers carry the right products on the right channels. Get automated stock-out reports and be notified when a retailer has no stock available. Monitor retail search placement and make your listings rise to the top of retail search results. Use digital content scorecards to optimize product page content, at scale. Analyze all product reviews in one place and leverage customer feedback. Learn how to generate and analyze product reviews for your brands on all eCommerce channels. From custom content scorecards and dashboards to personalized support, flexibility is paramount to our software and people.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Brand manufacturers and businesses interested in a solution to analyze online product presentation and visibility

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

SiteLucent
Netherlands
www.sitelucent.com

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

XPLN Suite

XPLN Suite

XPLN GmbH
ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
eStoreCheck

eStoreCheck

eStoreMedia

Categories

Customer Service Supported

Categories

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Business Intelligence Features

Ad Hoc Reports Supported
Benchmarking Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Not Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Multi-Channel eCommerce Features

Catalog Management Supported
Channel Management Supported
Data Synchronization Not Supported
Email Marketing Supported
Inventory Management Supported
Marketplace Integration Not Supported
Mobile Commerce Not Supported
Order Management Not Supported
Promotions Management Supported
Returns Management Supported
SEO Management Supported
Shopping Cart Supported
Social Commerce Not Supported

Integrations

Abhisi Help Desk Supported
Amazon Not Supported
Chaport Supported
Chatra Supported
Continually Supported
Customerly Supported
Dashly Supported
Facebook Messenger Supported
Freshchat Supported
Freshdesk Supported
Gist Supported
Help Scout Supported
HelpCrunch Supported
HubSpot Customer Platform Supported
Intercom Supported
Wix Answers Supported
Zendesk Supported
Zoho Desk Supported
eBay Not Supported

Integrations

Abhisi Help Desk Not Supported
Amazon Supported
Chaport Not Supported
Chatra Not Supported
Continually Not Supported
Customerly Not Supported
Dashly Not Supported
Facebook Messenger Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gist Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Wix Answers Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
eBay Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim SiteLucent and update features and information
Claim SiteLucent and update features and information