ShelfWatch

ShelfWatch

ParallelDots
+
+

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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Real-time shelf monitoring insights for your perfect store. ShelfWatch effectively comprehends the environment in which SKUs are merchandised. It provides actionable insights and creates a virtuous feedback loop which helps CPG companies in their perfect store execution. Image Recognition technology increases sales force productivity, improves shelf condition insights, and helps drive incremental sales. ShelfWatch gives a complete picture of your perfect store execution by calculating different KPIs that can be customized as per requirement. ShelfWatch’s mobile app takes images to assimilate analysis on product placement and visibility on the shelf. It also provides smart features like blur detection and angle or eye-level alignment while taking images. Images can be clicked even in a no-internet zone without hindrance and can be uploaded once an internet connection is available. ShelfWatch easily integrates with multiple SFA and DMS apps.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Businesses and retailers seeking a solution providing shelf monitoring insights to create a virtuous feedback loop for their store

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

ParallelDots
United States
www.paralleldots.com/shelfwatch

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Store360

Store360

Vision Group Retail
Trax

Trax

Trax Retail
ShelfSync

ShelfSync

HelloHorizon
ABM Shelf

ABM Shelf

ABM Cloud
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
InfiViz

InfiViz

Infilect Technologies

Categories

Customer Service Supported

Categories

Computer Vision Supported
Retail Execution Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Supported
Chatra Supported
Collect.chat Supported
Continually Supported
Crisp Supported
Customerly Supported
Drift Supported
Freshchat Supported
Freshdesk Supported
Gist Supported
Gorgias Supported
Help Scout Supported
HelpCrunch Supported
HubSpot CRM Supported
Intercom Supported
Microsoft Power BI Not Supported
Quriobot Supported
Wix Answers Supported
Zoho Desk Supported
tawk.to Supported

Integrations

Abhisi Help Desk Not Supported
Chatra Not Supported
Collect.chat Not Supported
Continually Not Supported
Crisp Not Supported
Customerly Not Supported
Drift Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Gist Not Supported
Gorgias Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot CRM Not Supported
Intercom Not Supported
Microsoft Power BI Supported
Quriobot Not Supported
Wix Answers Not Supported
Zoho Desk Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim ShelfWatch and update features and information
Claim ShelfWatch and update features and information