ShelfShelf.io
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Related Products
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About
HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.
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About
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Businesses searching for a Customer Service solution
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Audience
Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$25 per month
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$30/mo
Plans starting at $30 a user per month
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationHelpShelf
United Kingdom
helpshelf.co
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Company InformationShelf.io
Founded: 2015
United States
www.shelf.io
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Alternatives |
Alternatives |
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Categories |
Categories |
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Customer Service Features
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
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Enterprise Content Management (ECM) Features
Archiving & Retention
Supported
Collaboration Tools
Supported
Content Lifecycle Management
Supported
Digital Asset Management
Not Supported
Document Management
Supported
Electronic Signature
Not Supported
Information Governance
Supported
Mobile Access
Supported
Search
Supported
Version Control
Supported
Workflow Management
Supported
Enterprise Search Features
AI / Machine Learning
Supported
eDiscovery
Not Supported
Faceted Search / Filtering
Supported
Full Text Search
Supported
Fuzzy Search
Not Supported
Indexing
Not Supported
Text Analytics
Supported
Knowledge Management Features
Artificial Intelligence (AI)
Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
Zendesk
Supported
Amazon Connect
Not Supported
Chaport
Supported
Chatra
Supported
Collect.chat
Supported
Continually
Supported
Customerly
Supported
Drift
Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
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Integrations
Zendesk
Supported
Amazon Connect
Supported
Chaport
Not Supported
Chatra
Not Supported
Collect.chat
Not Supported
Continually
Not Supported
Customerly
Not Supported
Drift
Not Supported
Five9
Supported
Genesys Cloud CX
Supported
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