Shelf

Shelf

Shelf.io
+
+

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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a Customer Service solution

Audience

Distributed teams of all shapes and sizes, including cross-functional teams and functional departments such as Sales, Marketing, Operations, and HR.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

$30/mo
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Shelf.io
Founded: 2015
United States
www.shelf.io

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Theum

Theum

Theum AG
BA Insight

BA Insight

Upland BA Insight
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
ShelfWatch

ShelfWatch

ParallelDots

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Enterprise Content Management (ECM) Features

Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management

Enterprise Search Features

AI / Machine Learning
eDiscovery
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Zendesk
Abhisi Help Desk
Chaport
Continually
Dashly
Drift
Freshchat
Genesys Cloud CX
Google Chrome
Google Drive
Gorgias
Help Scout
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Kustomer
Mozilla Firefox
Quriobot
Salesforce Service Cloud

Integrations

Zendesk
Abhisi Help Desk
Chaport
Continually
Dashly
Drift
Freshchat
Genesys Cloud CX
Google Chrome
Google Drive
Gorgias
Help Scout
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Kustomer
Mozilla Firefox
Quriobot
Salesforce Service Cloud
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Shelf and update features and information
Claim Shelf and update features and information