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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Time spent in queues, counting change and other little things add friction to the shopping experience. By digitising in-store activity, our API allows any store to be autonomous and friction-free. With the right tool, you can turn millions of customers into millions of insights. Data analysis will help you understand your customers, their preferences and their in-store behaviour. Leverage this knowledge to improve your relationships, business and increase your customer's' basket size. Track every product on the shelf to evaluate compliance with your planograms and campaigns. Misplaced and out-of-the-shelf products are detected in real-time and information is constantly gathered to optimize your operations and supply-chain decisions. Mine in-store data and process it via a fully-integrated, enterprise-calibre retail BI platform. Harness the power of data with predictive analysis to make better, more informed decisions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a Customer Service solution

Audience

Retailers looking for an advanced Retail Management solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Sensei
Portugal
www.sensei.tech/

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Masterstudy LMS

Masterstudy LMS

Stylemix Group
PlanoHero

PlanoHero

Datawiz
ShelfSync

ShelfSync

HelloHorizon
Nexgen POG

Nexgen POG

Nexgen
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
Quant

Quant

Quant Retail s.r.o.
ABM Shelf

ABM Shelf

ABM Cloud

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
Dashly
Drift
Facebook Messenger
Freshchat
Gist
Groove
Help Scout
HubSpot CRM
Kayako
Memberful
Quriobot
WP Fusion
Wix Answers
Zendesk
tawk.to

Integrations

Chaport
Chatra
Collect.chat
Continually
Crisp
Dashly
Drift
Facebook Messenger
Freshchat
Gist
Groove
Help Scout
HubSpot CRM
Kayako
Memberful
Quriobot
WP Fusion
Wix Answers
Zendesk
tawk.to
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Sensei and update features and information
Claim Sensei and update features and information