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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Time spent in queues, counting change and other little things add friction to the shopping experience. By digitising in-store activity, our API allows any store to be autonomous and friction-free. With the right tool, you can turn millions of customers into millions of insights. Data analysis will help you understand your customers, their preferences and their in-store behaviour. Leverage this knowledge to improve your relationships, business and increase your customer's' basket size. Track every product on the shelf to evaluate compliance with your planograms and campaigns. Misplaced and out-of-the-shelf products are detected in real-time and information is constantly gathered to optimize your operations and supply-chain decisions. Mine in-store data and process it via a fully-integrated, enterprise-calibre retail BI platform. Harness the power of data with predictive analysis to make better, more informed decisions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Retailers looking for an advanced Retail Management solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Sensei
Portugal
www.sensei.tech/

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

Masterstudy LMS

Masterstudy LMS

Stylemix Group
PlanoHero

PlanoHero

Datawiz
ShelfSync

ShelfSync

HelloHorizon
Nexgen POG

Nexgen POG

Nexgen
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions
Quant

Quant

Quant Retail s.r.o.
ABM Shelf

ABM Shelf

ABM Cloud

Categories

Customer Service Supported

Categories

Planogram Supported
Retail Management Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Continually Supported
Customerly Supported
Dashly Supported
Drift Supported
Facebook Messenger Supported
Freshdesk Supported
Gorgias Supported
Help Scout Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Kayako Supported
Memberful Not Supported
Quriobot Supported
WP Fusion Not Supported
Wix Answers Supported
Zendesk Supported
Zoho Desk Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Continually Not Supported
Customerly Not Supported
Dashly Not Supported
Drift Not Supported
Facebook Messenger Not Supported
Freshdesk Not Supported
Gorgias Not Supported
Help Scout Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Kayako Not Supported
Memberful Supported
Quriobot Not Supported
WP Fusion Supported
Wix Answers Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Sensei and update features and information
Claim Sensei and update features and information