Orbit Risk

Orbit Risk

Thomas Murray
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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Achieve trust, transparency and security with a single platform. A leading solution for companies looking to digitize and automate their risk management, that combines Orbit Intelligence, Orbit Diligence and Orbit Security. Orbit Intelligence captures your risk landscape with insights from across the platform. It centralizes risk analysis, data, and news on your portfolio of monitored organizations. Automate your due diligence questionnaires (DDQ) and request for information (RFI) processes for a wide range of use cases. Access a library of off-the-shelf questionnaires and risk frameworks, and free up valuable resources. Orbit Security Ratings are an automated, powerful way to continuously monitor the cyber security posture of your organization and the third parties it relies on, with data-driven analytics so you can enhance the security of your ecosystem.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Organizations of all sizes and in all industries looking for cyber risk management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Thomas Murray
Founded: 1996
United Kingdom
thomasmurray.com/platform/orbit-risk

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

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Pure Signal Orbit

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Orbit Diligence

Orbit Diligence

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ShelfSync

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Retail Solutions

Categories

Customer Service Supported

Categories

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Chatra Supported
Collect.chat Supported
Continually Supported
Crisp Supported
Customerly Supported
Facebook Messenger Supported
Gist Supported
Help Scout Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Intercom Supported
Kayako Supported
Orbit Diligence Not Supported
Quriobot Supported
Wix Answers Supported
Zendesk Supported
Zoho Desk Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Chatra Not Supported
Collect.chat Not Supported
Continually Not Supported
Crisp Not Supported
Customerly Not Supported
Facebook Messenger Not Supported
Gist Not Supported
Help Scout Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Intercom Not Supported
Kayako Not Supported
Orbit Diligence Supported
Quriobot Not Supported
Wix Answers Not Supported
Zendesk Not Supported
Zoho Desk Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Orbit Risk and update features and information
Claim Orbit Risk and update features and information