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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Get your product into the cart and boost online conversions. Link directly from your product page to your retailer’s. Link to multiple retailers per product, or just your preferred. Connect customers to the nearest shelf and help them buy from a local retailer on the spot. Click & collect or walk in - your brick-and-mortar channels are fully supported. Analyze retailer performance and click-to-buy conversions across your entire range. We take care of all the direct links and maintenance. Sit back and let our product spider do the hard work.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a Customer Service solution

Audience

Businesses searching for a platform to convert their consumer web traffic into sales

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

$749 per month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Nextchannel
Australia
www.nextchannel.com

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

MikMak

MikMak

MikMak, a SPINS company
ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions

Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

BigCommerce
Chatra
Collect.chat
Commerce Vision
Crisp
Customerly
Dashly
Drift
Freshchat
Gorgias
Groove
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Magento
Quriobot
Wix Answers
WooCommerce
WordPress

Integrations

BigCommerce
Chatra
Collect.chat
Commerce Vision
Crisp
Customerly
Dashly
Drift
Freshchat
Gorgias
Groove
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Magento
Quriobot
Wix Answers
WooCommerce
WordPress
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
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Claim Nextchannel and update features and information