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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Get your product into the cart and boost online conversions. Link directly from your product page to your retailer’s. Link to multiple retailers per product, or just your preferred. Connect customers to the nearest shelf and help them buy from a local retailer on the spot. Click & collect or walk in - your brick-and-mortar channels are fully supported. Analyze retailer performance and click-to-buy conversions across your entire range. We take care of all the direct links and maintenance. Sit back and let our product spider do the hard work.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses searching for a Customer Service solution

Audience

Businesses searching for a platform to convert their consumer web traffic into sales

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$749 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

Nextchannel
Australia
www.nextchannel.com

Alternatives

Shelf

Shelf

Shelf.io

Alternatives

MikMak

MikMak

MikMak, a SPINS company
ShelfSync

ShelfSync

HelloHorizon
RSi Analytics Platforms

RSi Analytics Platforms

Retail Solutions

Categories

Customer Service Supported

Categories

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Abhisi Help Desk Supported
Chaport Supported
Collect.chat Supported
Commerce Vision Not Supported
Crisp Supported
Customerly Supported
Dashly Supported
Freshdesk Supported
Gist Supported
Gorgias Supported
Help Scout Supported
HelpCrunch Supported
HubSpot CRM Supported
Kayako Supported
Wix Answers Supported
WooCommerce Not Supported
WordPress Not Supported
Zendesk Supported
Zoho Desk Supported
tawk.to Supported

Integrations

Abhisi Help Desk Not Supported
Chaport Not Supported
Collect.chat Not Supported
Commerce Vision Supported
Crisp Not Supported
Customerly Not Supported
Dashly Not Supported
Freshdesk Not Supported
Gist Not Supported
Gorgias Not Supported
Help Scout Not Supported
HelpCrunch Not Supported
HubSpot CRM Not Supported
Kayako Not Supported
Wix Answers Not Supported
WooCommerce Supported
WordPress Supported
Zendesk Not Supported
Zoho Desk Not Supported
tawk.to Not Supported
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Nextchannel and update features and information
Claim Nextchannel and update features and information