Market360

Market360

eClerx
+
+

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About

HelpShelf connects the support tools and resources you're already using, and combines them into one single widget. Less clutter in your navigation bar; one single, easy to find destination for your customers to rely upon. Reducing support requests is all about surfacing the right content at the right time. Simply connect the resources your company uses, and HelpShelf will do the rest. Your SaaS or web app probably contains dozens of pages. HelpShelf learns what people are searching for and consuming on each page and and then optimises content suggestions for your future users.

About

Market360 is an AI-powered digital shelf analytics platform that helps brands, manufacturers, retailers, and distributors win across every stage of the online customer journey by providing real-time insights and actionable recommendations on product visibility, pricing, promotions, content, and keyword performance, reviews and sentiment, share of search, and seller health across marketplaces and channels. Built with advanced analytics and GenAI-assisted tools, the software monitors compliance with brand and channel standards, benchmarks competitive activity, tracks prices and buy-box wins, and alerts teams to content gaps or pricing violations so businesses can continually optimize their digital shelf performance. Market360’s customizable dashboards and KPI tracking span global markets, offer deep competitive benchmarking and trend analysis, and support marketplace management with modular monitoring tailored to business needs and scalable delivery options.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a Customer Service solution

Audience

Ecommerce, retail, and brand teams wanting a tool to increase product visibility, optimize pricing and content, and drive online sales performance across channels

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Such a good way to implement multiple methods for support chats. Really cool idea and super simple to set up.

Cons

  • I wish there was more integration options available for live chat.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelpShelf
United Kingdom
helpshelf.co

Company Information

eClerx
Founded: 2000
India
eclerx.com/products/market360/

Alternatives

Shelf

Shelf

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Categories

Categories

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Abhisi Help Desk
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Drift
Freshdesk
Gist
Gorgias
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to

Integrations

Abhisi Help Desk
Chatra
Collect.chat
Continually
Crisp
Customerly
Dashly
Drift
Freshdesk
Gist
Gorgias
HelpCrunch
HubSpot Customer Platform
Intercom
Kayako
Quriobot
Wix Answers
Zendesk
Zoho Desk
tawk.to
Claim HelpShelf and update features and information
Claim HelpShelf and update features and information
Claim Market360 and update features and information
Claim Market360 and update features and information