HelpOne

HelpOne

HelpOne Software
Neon CRM

Neon CRM

Neon One
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About

HelpOne is an all-in-one platform built exclusively for nonprofits. It brings volunteer management, events, fundraising, donor CRM, finances (including 990 and Form CHAR 500), HR, policies, and payments into one login, with unlimited records and flat-rate pricing. Founders Program is $499/month with unlimited volunteers, events, fundraising, CRM, finances, SMS, and e-signatures. Payments available without a HelpOne subscription. This is HelpOne Software at helponesoftware.com, not any unrelated telecom product named HelpOne.

About

Designed specifically for nonprofit organizations and membership associations, Neon CRM is a constituent management platform that offers a comprehensive view of supporters and members, which allows you to engage more meaningfully and bring in more revenue. With Neon CRM you can easily manage fundraising campaigns, events, communications, and more, while gaining valuable insights into your organization through intuitive reporting and administrative tools. Create an enhanced and memorable generosity experience with unlimited forms and templates, popular payment methods, and personalized emails. Streamline your organization's processes by automating email marketing, workflows, volunteer management, and payment processing, so that you can spend less time on administrative tasks, and focus more on driving your mission forward.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Not Supported
Chromebook Not Supported

Audience

Nonprofits

Audience

Nonprofit Organizations and Membership Associations

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$499/month
Free Version Not Supported
Free Trial Not Supported

Pricing

$99 per month
Based on annual revenue.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.6 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.3 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • * Neon's sales team was informative, approachable, and patient. They have been transparent about the capabilities and limitations of their system and knowledgeable about how they imagined our needs could map onto their existing products. * Speaking of transparency, I appreciated that the fee structure was right there on the website. As a nonprofit, we didn't want to spend time on pitches that were out of our price point. * The onboarding process has been clear and well-thought-through. * The user interface of the system itself is very intuitive and clean. Their ready-to-go modules for Membership, Event Management, and Online Store are about 75% already set up how we need them to be, and there's enough autonomy built in to allow for a lot of customization. * The price is right! * We do a lot of asynchronous work with volunteers across the country, and the live reporting feature will help considerably with data sharing and version control.
  • I have used several CRM databases. I prefer Neon over all of the others. It is intuitive, user-friendly, simple and yet comprehensive. Tech support responds quickly through email. I also like having robust add-on options, including text-to-give.
  • I love the ability to customize the system to suit what you need. The workflow automations and connection to Quickbooks was what sold me on this CRM, and it's been better than I could have imagined.
  • When we made the switch to Neon, we had looked at a wide array of other options, but Neon was--and still is-- the clear winner for our organization. It's a comprehensive platform, one that hits nearly all the marks. The ability to integrate with QuickBooks was key as was the ease of linking online donations, we also liked the ability to customize the dashboard for each person, and so on. To me, it's very user friendly -- if you've had experience in another database, you should get the feel of it pretty quickly. But then, I'm a tactile learner, so the more I had my hands in the database the easier it became to use it. If that's not your style, don't worry, help is always available (there are tons of tutorials to take advantage of if you need them) and there's Neon One Academy, which is a rich repository of short courses you can take to help you gain broader knowledge of the program and use it to its full potential. Customer support is excellent, they're very responsive. I will say that I think it's probably best suited for small to medium development shops.
  • We were very excited to see an update of the membership forms and hope it will help simplify things on the front end for our older users. The reduced clunky-ness of that form as well as the emails (which still need fine tuning) is very encouraging for the future front and backend usability of the product. We don't use many of the additional resources of the NeonOne family but appreciate the integration opportunities should we come to need them in future.

Cons

  • Really nothing to actively dislike so far. There are a few things we're used to in our prior system for which Neon does not have functionality - we track our members by X variable, while their system is set up to track by Y variable, for instance. It will take some getting used to.
  • I would like to be able to add two mailing addresses and two email addresses for an account. Currently you can only do one for each. I also would like more easy-to-use tutorials rather than working through the Neon One Academy.
  • I wish there was a usable mobile app, as I find I need to edit records on the go.
  • Neon is not a panacea for all situations and what works well for some may not work for others. For example, it can automate the acknowledgement process, however that was not the case for us. We still must do our letters manually, but this is primarily due to the way they are formatted. If that ever changes then that's a feature we'd certainly incorporate. For now, it's not a hurdle we can overcome. Building and running queries at times can be challenging/frustrating; it's not always an intuitive process and as fundraisers we need to know the data we're pulling is correct. The other pain point for me is that Neon does not integrate with auction software such as OneCause and that's a bit of a headache because the information must be entered manually; hopefully that's something that can be worked on in the future.
  • Can't manage entirety of store product information from one screen (detail, inventory, etc), nor can you link a product to a user as writer/publisher, nor can you track when inventory is added. Material tracking doesn't have a report that includes notes so that must be tracked separately. The tribute donation tracking, reporting, and account connection could use improvement.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

HelpOne Software
Founded: 2026
United States
helponesoftware.com

Company Information

Neon One
Founded: 2004
United States
neonone.com

Alternatives

Alternatives

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CharityMaster

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Bloomerang CRM

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Bloomerang
@EASE

@EASE

Batsch Group

Categories

Nonprofit Supported

Categories

CRM Supported
Email Marketing Supported
Event Management Supported
Event Marketing Supported
Fundraising Supported
Grant Management Supported
Nonprofit Supported

Nonprofit Features

Accounting Supported
Committee Management Supported
Donor Management Supported
Dues Management Supported
Event Management Supported
Fundraising Management Supported
Member Database Supported
Membership Management Supported
Social Media Management Supported
Volunteer Management Supported

Association Management Features

Chapter Management Not Supported
Committee Management Supported
Dues Management Supported
Election Management Not Supported
Email Marketing Supported
Event Management Supported
Financial Management Supported
Fundraising Management Supported
Jobs Board Supported
Member Communities Supported
Member Directory Supported
Member Portal Supported
Membership Management Supported
Website Management Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Not Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Donation Management Features

Campaign Management Supported
Donation Tracking Supported
Donor Database Supported
Event Management Supported
Gift Management Supported
Grant Management Supported
In-Kind Donations Supported
Matching Donations Supported
Mobile Donations Supported
Online Donations Supported
Pledge Management Supported
Receipts / Statements Supported
Recurring Donations Supported
Volunteer Management Supported

Email Marketing Features

A/B Testing Not Supported
Artificial Intelligence Not Supported
Auto-Responders Supported
CAN SPAM Compliance Supported
Customer Surveys Not Supported
Drip Campaigns Supported
Dynamic Content Not Supported
Event Triggered Email Supported
Image Library Supported
Landing Pages/Web Forms Supported
Mailing List Management Supported
Mobile Optimized Emails Supported
Reporting/Analytics Supported
Subscriber Management Supported
Template Management Supported
WYSIWYG Email Editor Supported

Event Management Features

Attendee Management Supported
Badge Management Not Supported
Conferences / Conventions Supported
Exhibit / Vendor Management Not Supported
Gamification Not Supported
Room Block Management Not Supported
Social Media Promotion Not Supported
Sponsorship Management Supported
Surveys & Feedback Supported
Ticketing Supported
Volunteer Management Supported
Weddings / Parties Not Supported

Event Marketing Features

Audience Segmentation Supported
Campaign Management Supported
Email Marketing Supported
Event Calendar Supported
Landing Pages / Web Forms Not Supported
Location-Based Marketing Not Supported
Reporting/Analytics Supported
Social Media Promotion Not Supported
Surveys & Feedback Supported
Website Management Supported

Fundraising Features

Alumni Management Supported
Auction Management Not Supported
Campaign Management Supported
Contribution Tracking Supported
CRM Supported
Donor Management Supported
Event Management Supported
Gift Matching Management Supported
Grant Management Supported
Membership Management Supported
Mobile Giving Not Supported
Payment Processing Supported
Pledge Management Supported
Prospect Management Supported
Raffles / Lotteries Not Supported
Recurring Giving Supported
Volunteer Management Supported

Grant Management Features

Compliance Management Not Supported
Contract Management Not Supported
Grant Application Management Supported
Grant Award Tracking Supported
Grant Opportunity Search Not Supported
Self-Registration Not Supported

Membership Management Features

Application Management Supported
Automatic Renewals Supported
Committee Management Supported
Dues Management Supported
Email Marketing Supported
Event Management Supported
Member Directory Supported
Member Portal Supported
Member Types Supported
Membership Database Supported
Nonprofit Membership Supported
Payment Processing Supported
Website Management Supported

Volunteer Management Features

Attendance Management Not Supported
Calendar Management Supported
Event Management Supported
Group Management Supported
Member Directory Supported
Membership Management Supported
Recognition Management Not Supported
Registration Management Supported
Scheduling Supported
Self Service Portal Supported
Training Management Supported
Volunteer Profiles Supported

Integrations

Authorize.Net Not Supported
Bonterra DonorDrive Not Supported
Constant Contact Not Supported
Denali Fund Not Supported
Double the Donation Not Supported
Easyflow Not Supported
Eventbrite Not Supported
Fundraise Up Not Supported
Fundraising KIT Not Supported
Higher Logic Thrive Not Supported
Mailchimp Not Supported
Neon Fundraise Not Supported
PayPal Not Supported
ProspectView Online Not Supported
QuickBooks Online Not Supported
TaxJar Not Supported
Tradewing Not Supported
Upland Mobile Commons Not Supported
Wufoo Not Supported
iwave Not Supported

Integrations

Authorize.Net Supported
Bonterra DonorDrive Supported
Constant Contact Supported
Denali Fund Supported
Double the Donation Supported
Easyflow Supported
Eventbrite Supported
Fundraise Up Supported
Fundraising KIT Supported
Higher Logic Thrive Supported
Mailchimp Supported
Neon Fundraise Supported
PayPal Supported
ProspectView Online Supported
QuickBooks Online Supported
TaxJar Supported
Tradewing Supported
Upland Mobile Commons Supported
Wufoo Supported
iwave Supported
Claim HelpOne and update features and information
Claim HelpOne and update features and information
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Claim Neon CRM and update features and information