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About

The Help Generator provides help authoring tools to create chm help files, browser based help and printed user documentation. The modern, Office style, help editing environment has many features to make you highly productive and guarantee quality output. Edit using WYSIWYG (HTML) Help Editor with the modern Windows fluent ribbon. Use the Help Generator help authoring software to create the standard windows help files, also called chm files or compiled html help file, and browser based help for any windows application. The Help Generator add-in makes for each form in your application a descriptive topic page which include a title, screenshot with image map and sections for all controls. The pages generated by the add-in are been automatically integrated with your application so that you have instant F1 support for context sensitive help. Add-in versions are available for Visual Studio .NET, Visual Basic 6 and Microsoft Access.

About

ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies looking for a high productivity help authoring tool to create chm and browser based help

Audience

Companies of all sizes that want a knowledge management solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$37 one-time payment
Free Version Not Supported
Free Trial Supported

Pricing

$6 per user per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.7 / 5
support 4.8 / 5

Pros & Cons from Real Users

Pros

  • The tool offers many features within a simple layout that is easy to understand and navigate. That leads to a good user experience.
  • The tool suits businesses of all sizes, and we are the practical proof. Our team size was 10 when we first started using ProProfs, and we used to operate with 40 pages of content. 4 years down the line, we are a team of 180 and operate with 200+ content pages.
  • The tool made it easy for us to import data from Word docs, Excel sheets, and Powerpoint presentations. The tool also provided us with an option for exporting the knowledge base as an HTML or PDF.
  • ProProfs Knowledge Base offers several integrations with tools like Zendesk, Freshdesk, Slack, Google Analytics, and many others. These integrations have helped us make the most of our knowledge base by using it in combination with various other tools.
  • In our experience of 20 years, we haven’t come across a tool so simple yet so powerful and rich. Add to it the value for money it offers and the tool becomes an excellent solution for companies looking for a powerful tool that can fit their budget as well as expectations.

Cons

  • It worked fine for me and my team. No complaints as of now.
  • The existing content templates work great, but offer fewer variations of designs.They need to add some fresh designs to their templates.
  • We are satisfied with its performance on PC and iOS. However, the tool sometimes underperforms on Android.
  • The tool lags in speed at times but in no time, it starts working at its usual pace.
  • Every tool has room for improvement. So does ProProfs Knowledge Base. It would be nice to see a more advanced version of the software.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

Help Generator
Founded: 1997
United States
www.helpgenerator.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofs.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
PHPKB

PHPKB

Chadha Software Technologies
ProProfs Polls

ProProfs Polls

ProProfs

Categories

Categories

Software Documentation Features

Access Roles / User Permissions Not Supported
Automatic Documentation Generation Not Supported
Collaboration Tools Supported
Docs Web Hosting Not Supported
Feedback Capture Not Supported
Markdown Support Not Supported
Multiple Formats Support Not Supported
Multiple Versions Support Not Supported
reStructured Text Support Not Supported
Version Control Supported
Webhooks Supported
WYSIWIG Editor Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Apache OpenOffice Supported
Freshdesk Not Supported
Google Analytics Not Supported
Jira Not Supported
Jira Work Management Not Supported
LiveChat Not Supported
Microsoft Access Supported
Olark Not Supported
SnapEngage Not Supported
Tidio Not Supported
Visual Studio Supported
Wufoo Not Supported
Zendesk Not Supported

Integrations

Apache OpenOffice Not Supported
Freshdesk Supported
Google Analytics Supported
Jira Supported
Jira Work Management Supported
LiveChat Supported
Microsoft Access Not Supported
Olark Supported
SnapEngage Supported
Tidio Supported
Visual Studio Not Supported
Wufoo Supported
Zendesk Supported
Claim Help Generator and update features and information
Claim Help Generator and update features and information
Claim ProProfs Knowledge Base and update features and information
Claim ProProfs Knowledge Base and update features and information