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About

HelloSend is a business communication platform that helps organizations connect with customers through SMS, MMS, WhatsApp, and voice calls from a single interface. The platform integrates with popular CRM systems, enabling teams to manage customer conversations, automate messaging workflows, and improve engagement directly within their existing tools. Businesses can use HelloSend to send personalized marketing messages, conduct one-on-one conversations, launch campaigns, and manage customer interactions through a centralized inbox. Built-in analytics provide insights into message performance, response rates, and customer engagement metrics. Automation features allow organizations to trigger communications based on CRM workflows and customer activities. By combining messaging, calling, automation, and CRM integration, HelloSend helps businesses streamline communication and strengthen customer relationships.

About

SendApp is an omnichannel business communication and conversational automation platform designed to help companies manage customer interactions from a single interface. It supports the official WhatsApp Business API, WhatsApp conversations, Telegram, SMS, email, Instagram, Messenger, web chat and voice channels. SendApp provides a centralized team inbox, contact management, AI-powered customer assistance, automated workflows, notifications, campaigns and integrations with external applications and e-commerce platforms. Businesses can use SendApp to automate customer support, sales conversations, transactional notifications, appointment reminders and other communication processes. The platform is designed for companies, agencies, e-commerce businesses and professionals looking to centralize and automate customer communications.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales teams, marketing professionals, customer support departments, and businesses seeking a unified platform for CRM-integrated messaging, voice communication, and customer engagement

Audience

Small and medium-sized businesses, enterprises, digital agencies, e-commerce companies, customer support teams, sales teams and professionals looking to centralize and automate customer communications across WhatsApp, web chat, social messaging, SMS, email and voice channels.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$75/month
Free Version
Free Trial

Pricing

€19/month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.5 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • SendApp has made it easier for us to keep customer conversations organized and automate some of the messages we previously handled manually. Having the main communication tools available from one dashboard is especially convenient for our team.
  • We use SendApp for both WhatsApp customer conversations and marketing activities. Templates and automation have reduced a lot of repetitive work.
  • Order and delivery messages go out automatically and most people read them. The shared inbox lets dispatch and customer care work together without confusion. Setting up promo campaigns is also pretty straightforward.
  • For us, one of the most useful aspects of SendApp is the possibility of connecting it with our existing systems through APIs. This allowed us to automate several communication processes while our staff can still work from a simple interface.
  • We started using SendApp because managing WhatsApp conversations manually was becoming difficult. Having contacts, conversations and automations in one place has made things much easier for our team.

Cons

  • A few of the more advanced features took some time to get familiar with, but after learning how they work, they’ve helped us save time.
  • Meta's rules for WhatsApp marketing can initially be a little complicated to understand, but once everything is configured the daily workflow is straightforward.
  • Waiting for WhatsApp template approval can take longer than we’d like sometimes.
  • I would like to see even more examples in the technical documentation.
  • Setup took us a little time, especially the Meta side, but support helped us through it

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HelloSend
Founded: 2019
United States
hellosend.com

Company Information

SendApp
Founded: 2019
Italy
sendapp.live

Alternatives

Alternatives

Categories

Categories

Integrations

WhatsApp
Facebook Messenger
Instagram
Pipedrive
Telegram
TikTok
Zoho CRM

Integrations

WhatsApp
Facebook Messenger
Instagram
Pipedrive
Telegram
TikTok
Zoho CRM
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