Hello Patient vs. Wendi Comparison


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About Hello Patient is a healthcare AI company. Its product, Mia, is an AI receptionist for healthcare that handles every patient conversation, across voice, text, and web chat, around the clock. Multi-location groups across specialties, as well as consumer health brands, use Mia to handle more conversations without adding staff. At the front office, Mia answers every call, books appointments, runs new-patient intake, verifies insurance, takes refill requests, and collects payments. Behind the desk, she follows up after visits, converts referrals, runs recall outreach, and chases open balances. When a call needs a person, she hands it off with full context, never gives medical advice, and logs every interaction. She works with the EHR, practice management, and CRM systems practices run, reads the live schedule, and books into it. With Mia answering 100% of calls, the front desk stays with the patient, and practices book around 20% more appointments. Hello Patient is HIPAA-compliant.	About Wendi automatically prequalifies patients, verifies insurance benefits, schedules appointments for healthcare providers and so much more. Wendi can reside on every page of your website, including telehealth meeting rooms. Patients can chat with Wendi to cancel, reschedule, re-check their insurance, update their payment information, and get a message from the provider. With Wendi, existing patients can book, reschedule, and cancel appointments from anywhere. Wendi can accurately verify insurance benefits with more than 1,800 payers in just seconds. Reverify all your patients’ insurance policies without limitation, 24/7/365. Wendi comes with a complete phone system that supports unlimited call routing and forwarding. If your office is unavailable, Wendi will respond to every missed call with a friendly text to see how she can help the caller. Wendi can power all calls and texts for your practice. Every communication is logged.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Multi-location healthcare practices and health systems, virtual care providers, and consumer health brands (like DTC pharmaceuticals or subscription-based care)).	Audience Healthcare providers seeking a tool to automatically send SMS messages to their patients prequalifies them and appoint schedules
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing Usage based (per conversation). Charged per minute and conversation (for text and web chat) Free Version Free Trial	Pricing $999 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.6 / 5 ease 2.1 / 5 features 2.2 / 5 design 2.0 / 5 support 1.8 / 5 Read all reviews
	Pros & Cons from Real Users Pros Nothing - paid for full year Max and Daniel did not deliver anything and breached contract without refund or cure. HIPAA compliant. Apparently they can also check benefits but I wouldn't know since I canceled the service. I have been receiving services for years without any major difficulties, which is why I am so disappointed and confused by the current interruption. What makes this situation even more frustrating is the complete lack of support or communication. The ease of being able to see the calls, messages, insurance benefits and client weeding. My boss and I were both able to take care of the calls. None, after paying full price. Cons Max and Daniel agreed to build this AI call agent with the promise that it would verify insurance eligibility. They left issues uncured for over 30 days that were not related to an external system and breached our contract. I provided detailed event log/email chains/phone records/screenshots of the incident and they have not refunded us anything after we paid for the year up front. There is no level of customer service and Daniel is quite condescending if you can ever manage to get him on the phone or an email reply. They try to get you to sign a 12 month agreement. Communication is fine once you sign the agreement. Had 1 meeting and they ghosted me. Almost 3 weeks with no contact and I had to reach out to my credit card company. Got my money back. Stay away!!!! Signed up with another company. I am extremely disappointed and frustrated with Wendi and the company. I have been without phone service for over two weeks, and none of my emails have been answered. I also scheduled a meeting with Daniel Scalisi, Chief Operating Officer, but he did not attend. This ongoing issue is severely impacting my psychotherapy center, as my patients rely on a functioning phone line for assistance. The lack of support and resolution is unacceptable. If anything happens you can not get anyone to email you back. No phone number to call for help. Paid full price, no support and system failed, after paying full price, NO SUPPORT AND NEVER GOT TO USE PRODUCT, THE SUPPORT AND MAX AND DAN ARE COMPLETELY FRAUDSTERS
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Hello Patient www.hellopatient.com	Company Information Wendi United States www.getwendi.com
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Categories AI Agents for Healthcare AI Receptionists AI Voice Agents Dental Dermatology Healthcare AI Optometry Patient Engagement Patient Intake Patient Scheduling	Categories HIPAA Compliant Messaging Patient Scheduling
Patient Scheduling Features Analytics/Reporting Approval Process Control HIPAA Compliant Mobile Access Notifications/Alerts Online Scheduling Patient Communications Patient Intake Patient Portal Patient Records Management Payment Processing Reminders SMS Messaging Show More Features Dental Features Appointment Management Appointment Reminders Claims Management Clinical Charting Imaging Inventory Management Patient Account Management Patient Billing Patient Records Management Treatment Planning Dermatology Features Claims Management EMR / EHR HIPAA Compliant Image Management Inventory Management Patient Portal Progress Notes Scheduling Treatment Plans Optometry Features Appointment Management Insurance Management Inventory Management Patient Records Recall Tracking Patient Engagement Features Appointment Scheduling Care Planning Collaboration Messaging Mobile Access Patient Education Patient Portal Personal Health Record Progress Tracking Self Management
Integrations AdvancedMD Covetrus Pulse EPIC Agent CRM Freshdesk HubSpot AEO ModMed Veradigm EHR Zenoti athenaOne eClinicalWorks View All 10 Integrations	Integrations AdvancedMD Covetrus Pulse EPIC Agent CRM Freshdesk HubSpot AEO ModMed Veradigm EHR Zenoti athenaOne eClinicalWorks
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