VociMedallia
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Related Products
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About
Built for contact center agents, Hecttor transforms messy, emotional, and fast-paced customer speech into clear, understandable conversations — instantly and without disrupting workflows.
Core Capabilities:
- Real-Time Speech Speed Adjustment
- Voice Boost and Audio Enhancement
- Natural and Transparent Output
- On-Device, Low-Latency Processing: All operations happen directly on the agent’s machine — ensuring real-time performance, zero cloud dependency, and maximum security.
- Seamless Integration: Works with existing telephony and CRM platforms. No new hardware. No changes to agent workflows.
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About
Companies engage with customers by phone more than any other channel, and these interactions represent a gold mine of untapped information. Listening to every customer call is costly and time-consuming and not physically practical. As a result, only a fraction of randomly selected calls is typically reviewed. These voice interactions reveal the true voice of your customers and enable you to get to the heart of their concerns.
With our highly accurate, automated speech-to-text transcription, you can transform your unstructured voice data into transcripts that can be integrated into your analytics platforms. Voci enables you to improve agent quality
monitoring, enhance the customer experience, extract competitive intelligence and ensure compliance.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
BPO call center, small, medium, and large contact centers
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Audience
Companies that have speech recognition platforms
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$10/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHecttor
Founded: 2024
United States
hecttor.ai/
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Company InformationMedallia
Founded: 2001
United States
vocitec.com
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Categories |
Categories |
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Speech Recognition Features
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition
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Integrations
QEval
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