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About

The volume, velocity, and variety of consumer data available to every company have made it possible to deeply understand consumer wants and needs. Yet, too often, teams build products and experiences on the basis of best guesses, legacy consumer behavior, and outdated insights. This creates business risk as dissatisfied customers churn, innovation stagnates, and growth & innovation grind to a halt. Any product or experience that no longer meets the consumers' rapidly changing needs is discarded. Understand the customer experience across every channel with real-time feedback from over 120+ sources and integrations feeding into one platform, providing you with a complete view of what your customers and consumers are thinking, feeling, and buying. Prioritize your roadmap confidently based on consumer wants and needs. Transform customer experience into customer loyalty and reduce churn. Reshape your campaigns based on real-time consumer feedback.

About

Lang auto-tags every support interaction with your own unique data categories, cutting average time to resolution by 60%+. Activate your customer support data to unlock a faster, smarter CX team. With better-categorized support interactions, you can automate manual agent tasks like routing, triage, and prioritization cutting average time to ticket resolution. Every company is sitting on a trove of customer interaction data. Lang helps you define your own unique CX categories to capture and structure more data than previously possible. Easily generate insights from your data that drive customer retention and surface revenue opportunities. With your own data language, Lang will help you auto-tag and categorize customer interactions to find new patterns in your data. Easily configure automation based on these insights with integrations into key CX systems. Auto-tag and categorize incoming support tickets in real-time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to manage their consumer and customer feedback

Audience

Teams and companies in search of a solution designed to activate their customer support data

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HarmonizeAi
www.harmonize.ai/

Company Information

Lang.ai
Spain
www.lang.ai/

Alternatives

Alternatives

Prodsight

Prodsight

Product Insight

Categories

Categories

Integrations

Intercom
Zendesk
Amazon
Dixa
Facebook
Google Analytics
Google Play
Google Sheets
Instagram
Reddit
Salesforce
Shopify
Slack
Spotify
SurveyMonkey
X (Twitter)
YouTube
Zoom

Integrations

Intercom
Zendesk
Amazon
Dixa
Facebook
Google Analytics
Google Play
Google Sheets
Instagram
Reddit
Salesforce
Shopify
Slack
Spotify
SurveyMonkey
X (Twitter)
YouTube
Zoom
Claim HarmonizeAi and update features and information
Claim HarmonizeAi and update features and information
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Claim Lang.ai and update features and information