+
+

Related Products

  • SurveySparrow
    3,089 Ratings
    Visit Website
  • Jotform
    9,009 Ratings
    Visit Website
  • Titan
    378 Ratings
    Visit Website
  • Sogolytics
    869 Ratings
    Visit Website
  • Acadia
    3 Ratings
    Visit Website
  • Shoplogix Smart Factory Platform
    19 Ratings
    Visit Website
  • B2i
    2 Ratings
    Visit Website
  • NinjaOne
    6,065 Ratings
    Visit Website
  • Kinderpedia
    322 Ratings
    Visit Website
  • ActiveCampaign
    17,400 Ratings
    Visit Website

About

The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights.

About

Feel the pulse of your brand by capturing continuous feedback at any relevant touchpoint online or offline. Foster a customer-centric culture with actionable insights gained from feedback data. Shape the net reputation of your organization with active feedback management and marketable content. Transactional feedback is generated when you ask a person (i.e. customer, supplier, agent, etc.) for feedback after an interaction with your organization. Typically this will be at one or more touchpoints and can include: purchase order, claim entry, product delivery, check-out, a visit by a service technician, and many more. Each feedback is associated with somebody who really did interact with your organization, making feedback both valuable and authentic. The great benefit of transactional feedback is the ability to capture opinions when they change. Because the perception of your organization rarely changes without a reason, people are much more likely to change their opinion.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses in need of a solution to turn customer reactions into profitable actions

Audience

Companies and organizations in need of a cloud-based transactional feedback platform

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

HappyOrNot
Finland
www.happy-or-not.com/en/

Company Information

eTrusted
Germany
enterprise.etrusted.com

Alternatives

ViewPoint

ViewPoint

ViewPoint Feedback

Alternatives

HappySat

HappySat

Invarosoft
FeedbackNow

FeedbackNow

Forrester Research

Categories

Customer Feedback Supported

Categories

Customer Feedback Supported

Integrations

Axis LMS Supported

Integrations

Axis LMS Not Supported
Claim HappyOrNot and update features and information
Claim HappyOrNot and update features and information
Claim eTrusted and update features and information
Claim eTrusted and update features and information