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HappyOrNot:
About
The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights.
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RateNow:
About
RateNow is a cloud-based experience and feedback management platform for collecting and analyzing customer, patient, passenger, and employee feedback. Organizations can deploy surveys through SMS, WhatsApp, email, web and in-app pop-ups, QR codes, phone surveys, and on-site touchscreen or smiley-button terminals. The platform brings responses together in dashboards with NPS, CSAT, and CES measures, segmentation, reporting, and automated alerts. Its case-management tools help teams follow up on negative feedback, while AI text analysis classifies comments by sentiment and topic. RateNow also provides a mobile app for viewing results, comments, and alerts, and supports CRM data exchange through a REST API or CSV upload. The service is offered on a project-specific monthly subscription, with a 12-month minimum for terminal-based service.
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HappyOrNot:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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RateNow:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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HappyOrNot:
Audience
Businesses in need of a solution to turn customer reactions into profitable actions
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RateNow:
Audience
Mid-market and enterprise organizations in retail, healthcare, hospitality, transportation, and the public sector.
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HappyOrNot:
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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RateNow:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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HappyOrNot:
API
Offers API
Not Supported
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RateNow:
API
Offers API
Supported
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HappyOrNot:
Screenshots and Videos |
RateNow:
Screenshots and VideosNo images available
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HappyOrNot:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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RateNow:
PricingFor terminal-based deployments, RateNow provides a fully managed service for a monthly fee that includes device rental, setup and configuration, its data analysis and management platform, support, maintenance, and guaranteed operation. The minimum contract is 12 months, and pricing is tailored to each project.
Free Version
Not Supported
Free Trial
Not Supported
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HappyOrNot:
Reviews/
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RateNow:
Reviews/
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HappyOrNot:
Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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RateNow:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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HappyOrNot:
Company InformationHappyOrNot
Finland
www.happy-or-not.com/en/
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RateNow:
Company InformationRateNow
Founded: 2014
Spain
www.ratenow.cx/
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HappyOrNot:
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Integrations
Axis LMS
Not Supported
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