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About

The genuine feedback collected with our Smileys helps you improve customer experience and drive growth, efficiency and profit. Happy customers buy more! Capture emotions here and now. Improving customer experience is a continuous cycle of gathering high quantities of reliable feedback and taking action. Transform your business with real-time customer insights. If you’d like to learn more about our Smiley feedback solution and how it can work for your specific business needs, we’re here to help. HappyOrNot enhances your customer experience, uncovers issues and presents ways to fix them. Let the feedback flow in and share it across the organization and inspire service excellence. It’s one of those things that simply work. Our Success Services give you the tools and best practices to transform your organization. A successful analytics tool is fun to use and provides accurate predictions and real-time insights.

About

Make every email a feedback opportunity via 'Smileys' in your team's email signatures or request feedback when you need it. Hively's smileys are a friendly and engaging way for your customers to leave feedback with just one click. You can collect feedback simply and inexpensively by adding the Hively snippet to your email signature, or via direct feedback requests sent from Hively. From Outlook, Gmail and Yahoo to Zendesk, Desk, Helpscout and Salesforce, Hively easily integrates with any email client, CRM or ticket tracking system you’re using. You only value what you measure and Hively gives you the tools you need to turn your feedback into a coherent picture of your customer's needs and your team's performance. The Leaderboard lets you identify your top performing team members at a glance. Benchmarks show your overall performance and our powerful reporting tool lets you drill down deeply into the detail. Email summaries and notifications keep you up to date on all of your feedback.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses in need of a solution to turn customer reactions into profitable actions

Audience

Businesses interested in a real-time customer and employee feedback solution

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$15 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

HappyOrNot
Finland
www.happy-or-not.com/en/

Company Information

Hively
United States
teamhively.com

Alternatives

ViewPoint

ViewPoint

ViewPoint Feedback

Alternatives

Hive

Hive

Hive HR
HappySat

HappySat

Invarosoft
FeedbackNow

FeedbackNow

Forrester Research
Alpha Hive

Alpha Hive

AlphaNext Technologies

Categories

Customer Feedback Supported

Categories

Customer Satisfaction Features

360 Degree Feedback Not Supported
Analytics Not Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Employee Recognition Features

eCards Not Supported
Goals Not Supported
Leaderboards / Activity Tracking Supported
Manager-to-Peer Recognition Supported
Mention Management Supported
Nominations Not Supported
Peer-to-Peer Recognition Supported
Performance Management Not Supported
Rewards Catalog Supported
Rewards Points Supported
Social Recognition Supported

Integrations

Axis LMS Supported
CodeTwo Email Signatures 365 Not Supported
Desktop.com Not Supported
Sigsync Not Supported

Integrations

Axis LMS Not Supported
CodeTwo Email Signatures 365 Supported
Desktop.com Supported
Sigsync Supported
Claim HappyOrNot and update features and information
Claim HappyOrNot and update features and information
Claim Hively and update features and information
Claim Hively and update features and information