ReviewPro

ReviewPro

Review Rank
+
+

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About

Too often, systems integrations are overwhelming the average hotelier. Installing new systems is cumbersome and takes too much time and manpower to accomplish correctly. The data hoteliers need to make better business decisions and improve the guest experience is stored in silos and not shared across the tech stack, often inaccessible by above-property decision-makers. Some systems operate on-premise while others operate in the cloud, meaning getting them to communicate and share data in similar formats often requires deep integrations that can be costly and require many resources. Hapi is a Cloud Data Hub that exposes event streams and transactional APIs from hotel systems at scale. We help hotel companies innovate faster by removing integration, development and deployment challenges. Our secure, streamlined API framework allows technology providers to connect to leading property management systems and access guest and transactional data in a short amount of time.

About

ReviewPro provides a powerful set of tools and processes to help hoteliers with guest experience management. By collecting guest feedback across all key touchpoints in the guest journey, and managing it on one central dashboard, brands can now gain valuable insights into areas where operational and service improvements are needed. By using an AI-driven messaging platform, hoteliers can automate guest communication to respond faster and more efficiently to queries or requests. These tools allow hoteliers to take quick action to fix problems, even while the guest is still on property. Guests insights can be leveraged to elevate the guest experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking an integration solution to make better business decisions and improve the guest experience

Audience

Travel and Hospitality industry

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Hapi
Founded: 2017
United States
www.hapicloud.io/platform

Company Information

Review Rank
Founded: 2008
Spain
www.reviewpro.com

Alternatives

BizAPIs

BizAPIs

Infosistema

Alternatives

Exceed Software

Exceed Software

Bestman Software Solutions
RoomKeyPMS

RoomKeyPMS

RSI Group

Categories

Integration Supported

Categories

Chatbot Supported
Issue Tracking Supported
Review Management Supported
Survey Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Not Supported
Template Management Supported
Video Content Not Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Supported
Escalation Management Supported
Issue Auditing Not Supported
Issue Scheduling Not Supported
Knowledge Base Not Supported
Project Management Not Supported
Recurring Issues Supported
Scheduling Not Supported
Task Management Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Not Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Supported
Email Marketing Not Supported
Mobile Survey Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Supported
Supports Audio / Images / Video Not Supported

Integrations

ASI PMS Supported
Altitude Supported
Book4Time Supported
DATAVISION Supported
EBER Supported
EasyWay Supported
HelloShift Supported
HotelAppz Not Supported
Monscierge Supported
New Relic Supported
Oaky Not Supported
RoomPriceGenie Supported
Salesforce Supported
Storable Newbook Not Supported
Tripadvisor Not Supported
Vizergy Central Reservation System Supported
Xperium Supported
Zoox Eye Supported
iVvy Event Management Supported

Integrations

ASI PMS Not Supported
Altitude Not Supported
Book4Time Not Supported
DATAVISION Not Supported
EBER Not Supported
EasyWay Not Supported
HelloShift Not Supported
HotelAppz Supported
Monscierge Not Supported
New Relic Not Supported
Oaky Supported
RoomPriceGenie Not Supported
Salesforce Not Supported
Storable Newbook Supported
Tripadvisor Supported
Vizergy Central Reservation System Not Supported
Xperium Not Supported
Zoox Eye Not Supported
iVvy Event Management Not Supported
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Claim Hapi and update features and information
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