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About

Find the prior case - and see exactly why. Finding the prior case can take all afternoon. Word and Ctrl+F still return a hundred keyword hits on a large report archive. HangerSearch is technical-report search for engineering support teams: the 4-5 prior cases that match, the terms behind each result, and you stay in control. If a shop term was missed, you add it. Retrieval only - you write the confirmation. Not another AI that guesses. Cloud or self-hosted. Pricing: free magic-link tier, Pilot $49 for 500 credits, Pro from $149/mo; cloud or self-hosted.

About

Customer Interaction Management platform using symbolic AI. Maximize your self-service rates. Improve customer experience and brand loyalty. Understands meaning out of the box. Users ask for the same things in different ways, Inbenta understand them all. Rapid time-to-market (days not months) + high perfomance AI out-of-the-box. Patented NLP technology utilizing Meaning-Text Theory + highly conversational. Works with your existing knowledge, content and products. Native support for over 30 languages. Web, mobile, social, SMS, etc. Open APIs & SDKs that can be extended to meet your needs. Discover why so many companies trust & love using Inbenta. Leverage our AI platform to handle common business use cases, and others of your own. Works with your existing knowledge, content and products. Integrate, import or manually add into Inbenta. Use our visual drag-and-drop editor to create decision trees on the fly, and make them transactional with our webhooks architecture.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Engineering support teams, field service and technical support engineers, and manufacturers with large technical-report archives

Audience

Companies of all sizes interested in an AI-self-service solution to reduce customer service tickets and cart abandonment instances

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$49 for 500 credits (Pilot); P
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

HangerSearch
hangersearch.com

Company Information

Inbenta
Founded: 2005
United States
www.inbenta.com/en/

Alternatives

Alternatives

Drift

Drift

Salesloft

Categories

Categories

Artificial Intelligence Features

Chatbot
For eCommerce
For Healthcare
For Sales
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Facebook
NiCE CXone Mpower
Salesforce
Salesforce Agentforce Service
Zendesk

Integrations

Facebook
NiCE CXone Mpower
Salesforce
Salesforce Agentforce Service
Zendesk
Claim HangerSearch and update features and information
Claim HangerSearch and update features and information
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Claim Inbenta and update features and information