HCL iAutomate

HCL iAutomate

HCLSoftware
Uniportal

Uniportal

Uniportal Inc.
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About

HCL iAutomate is a part of Infrastructure Automation and Orchestration offering under the HCLSoftware AI & Intelligent Operations framework. It is an Intelligent Runbook Automation product that brings Artificial Intelligence (AI) and Automation together to simplify and automate enterprise IT operation lifecycle. It leverages Machine Learning (ML) and Natural Language Processing (NLP) to comprehend issues, recommend corrective actions, and initiate automatic resolution, enabling zero-touch automation. By leveraging a repository of over 3400 configurable and reusable runbooks, it provides robust end-to-end incident remediation and task automation across the infrastructure and applications landscape.

About

Uniportal is a cloud-based AI operations platform for managed service providers (MSPs). It connects an AI agent to an MSP's service desk and operational tools, including PSA, RMM, identity, documentation and cloud distribution systems. The agent interprets ticket context, follows reusable natural-language runbooks and proposes or performs supported troubleshooting and account-management steps; approval controls are configurable by tool and action. MSPs can tailor runbooks for individual customers, and technicians can review agent activity within ticket workflows. A client portal lets end users submit requests and create tickets. Uniportal is designed for MSP helpdesk teams handling recurring L1 and L2 tasks such as password resets and account changes. A task that takes a technician about 45 minutes can take under 2 minutes of review.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

IT Director, IT Operations Analyst, Automation Consultant

Audience

MSP helpdesk teams and technicians.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$299/month
The Starter plan is $299/month with annual billing; annual plans are billed upfront.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Company Information

HCLSoftware
www.hcl-software.com

Company Information

Uniportal Inc.
Founded: 2025
Canada
uniportal.ai

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Categories

IT Management Supported
Runbook Automation Supported

Categories

MSP Supported

Integrations

Addigy Not Supported
Autotask PSA Not Supported
Cherwell Software Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Egnyte Not Supported
Google Workspace Not Supported
HCL BigFix Supported
HCL BigFix Service Management Supported
HaloPSA Not Supported
Hudu Not Supported
IT Glue Not Supported
Jira Supported
Level Not Supported
Microsoft System Center Supported
NinjaOne Not Supported
Pax8 Not Supported
ServiceNow Supported
Zenoss Supported

Integrations

Addigy Supported
Autotask PSA Supported
Cherwell Software Not Supported
ConnectWise PSA Supported
Datto RMM Supported
Egnyte Supported
Google Workspace Supported
HCL BigFix Not Supported
HCL BigFix Service Management Not Supported
HaloPSA Supported
Hudu Supported
IT Glue Supported
Jira Not Supported
Level Supported
Microsoft System Center Not Supported
NinjaOne Supported
Pax8 Supported
ServiceNow Not Supported
Zenoss Not Supported
Claim HCL iAutomate and update features and information
Claim HCL iAutomate and update features and information
Claim Uniportal and update features and information
Claim Uniportal and update features and information