Guru vs. eXo Platform Comparison


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		Related Products Zendesk Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 7,958 Ratings Visit Website Axero Your organization is unique, so shouldn't your intranet be, too? Axero streamlines knowledge, communication, and collaboration in one digital hub tailored to how your teams actually work. Combining the speed of an out-of-the-box solution with the flexibility of a custom platform, you get a digital headquarters that feels 100% you. Maximize ROI through Customization: Configure workflows, structure, and design to match your specific organizational goals. Preserve IT Resources: Achieve granular control with the in-house experience without distracting your IT team from core projects. Hyper-Relevant Communication: From AI tools to role-based permissions, ensure employees only see the info they need to succeed. Seamless Integration: Connect your existing ecosystem with 500+ REST APIs and integrate with the tools you use today. Not one Axero intranet is the same and that's because every workplace is different. Increase productivity and efficiency with an intranet that works for you! 218 Ratings Visit Website Haystack Haystack is a modern, easy-to-use intranet that connects everyone in your organization to the people, information, and resources they need to thrive. Automated multi-channel delivery ensures your most important messages cut through the noise and reach everyone at the right place and the right time. No-code customization and a modular design make it easy to keep key resources, knowledge, and organizational culture in the spotlight. Smart, integrated search empowers employees to spend less time searching for information, and more time making progress toward goals. A dynamic company directory and rich employee profiles make colleagues across the world feel like they’re right across the hall. With customizable iOS and Android mobile apps, Slack and Microsoft Teams integrations, and an intuitive design employees love, Haystack brings an outstanding digital employee experience to your entire workforce, no matter where their work takes them. 283 Ratings Visit Website Pylon Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels 111 Ratings Visit Website Universal Knowledge Universal Knowledge by KPSOL is a SaaS Knowledge Management System that helps organizations capture, manage, and share trusted knowledge from a single source of truth. It combines powerful enterprise search, intuitive content authoring, collaborative workflows, and analytics to ensure employees and customer-facing teams can quickly find accurate, up-to-date information. In the age of AI, Knowledge Management is more important than ever. AI is only as effective as the quality of the knowledge it can access. Universal Knowledge provides the trusted, governed content needed to power reliable AI search, assistants and automation while reducing misinformation and improving compliance. Available as a standalone platform or integrated via comprehensive APIs, Universal Knowledge improves productivity, enhances customer experiences, and reduces operational costs. SaaS deployments are in the region customers choose, to maintain data sovereignty. 16 Ratings Visit Website Serviceaide Serviceaide is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website AddSearch AddSearch is a unified search, AI-answers, and conversational-AI platform used by 1,800+ organizations. Three layers in one platform: keyword search with AI ranking and personalization; content-grounded AI answers with no hallucinations; conversational AI with multi-turn dialogue. Built for Higher Education, Manufacturing & Telecom, Healthcare, Government, Associations, Insurance, Corporate Enterprise, and Finance & Banking. SOC 2 Type II, GDPR, 99.9% standard SLA, up to 99.999% on Enterprise. 140 Ratings Visit Website MyHub Intranet Software MyHub is a revolutionary cloud-based intranet solution that provides business various manuals and tools to streamline workflow. Built to be mobile, MyHub offers users the ability to connect and collaborate with entire teams or just a couple of members. With a combo of in-app options to have email, social media, and the tools needed to be efficient, projects move smoother through any processes you design. Admins can give their users the ability to Manage Content, a Discussion Board, File-Cloud-Sharing, and more. 66 Ratings Visit Website Resource Guru Resource Guru offers a fast and simple way of scheduling, people, equipment, and other resources online. Designed to replace clunky, old scheduling spreadsheets, Resource Guru helps managers get organized fast. The platform covers resource planning, resource scheduling, resource management, staff leave management, reporting, and more. Resource Guru is available for as low as $4.16 per person/month. 1,042 Ratings Visit Website Connecteam Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price. 10,371 Ratings Visit Website
About Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.	About eXo Platform is an open-source digital workplace solutions for growing teams and enterprises, featuring: ✅ Internal Communications ✅ Team Collaboration ✅ Knowledge Management ✅ Productivity and Employee Recognition use cases. eXo stands out by: 👍 its fluid and integrated employe experience, on desktop and mobile 👍 the platform’s ease of use 👍 innovative employee engagement features. eXo Platform is developed on open-source technology and supports open standards. The platform is extensible and interoperable, all services are exposed REST APIs. The platform also offers additional security capabilities, developed in collaboration with highly sensitive clients. With eXo Platform, companies can connect, engage and reward their employees, customers, and partners with its social, engagement and gamification capabilities.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience All departments and company sizes	Audience Large Enterprises, Mid Size Business, Public Administrations
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $25 Free Version Free Trial	Pricing $3.00/user/month eXo Platform Product Offer: 🔖 Social intranet: 3$ / user / month (Base 300 users) 🔖 Digital Workplace: 5$ / user / month (Base 300 users) Free Version Free Trial
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 4.8 / 5 design 4.9 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.9 / 5 features 4.9 / 5 design 4.9 / 5 support 4.6 / 5 Read all reviews
Pros & Cons from Real Users Pros As our business continues to grow, getting new employees up to speed as well as communicating changed to existing employees has been a challenge in the past. Our business is constantly changing, be it pricing, operating procedures, vendors, etc. Guru allows us one place for our team to go to find relevant, up to date info that was previously scattered throughout multiple channels, or inside the heads of the owners. With AI functionality in Guru our employees can ask common language questions and find relevant info quickly. Lightning-Fast Answers: Guru's AI-powered search delivers rapid access to information, ensuring that I can find answers to my queries within seconds. This speed and efficiency save valuable time, allowing me to focus on important tasks. Intuitive Interface: Guru seamlessly integrates the functionalities of an intranet and a wiki into one powerful platform. Its user-friendly interface makes navigating through vast amounts of information a breeze, enhancing productivity and reducing frustration. Considerate of Time: By providing a centralized repository of knowledge, Guru eliminates the need to constantly interrupt colleagues with repetitive questions. This not only saves my time but also respects the time of others, fostering a culture of efficiency and collaboration. Comprehensive Knowledge Management: Guru's extensive database ensures that I have access to all relevant information, enabling me to get exactly what I need quickly. Whether it's company policies, project updates, or best practices, Guru has it all, streamlining decision-making and problem-solving processes. Security: With Guru's focus on enterprise-level security, I can trust that sensitive information is protected. Its robust security measures provide peace of mind, allowing me to utilize the platform confidently. -Great AI-enabled, tech-driven intranet solution -Easy set up -Integrates seamlessly with Slack, Google Drive, etc -The Answers feature changes the dynamic of how end-users interact with the application from an intranet website/shared folder to an LLM with a curated knowledge base -High usability minimizes user training needs and drives adoption without the need for a complex implementation strategy -Sales lead becomes CSM, so no awkward handoff to a stranger and wasted time re-explaining your use case(s) -Pricing structure aligns value with cost, increases with user adoption -Verification functionality keeps the knowledge base accurate in an auditable manner and solves the issue of iteration control -Updating cards and connecting to files/folders in Drive is very easy - Auto archive tool is incredibly useful for temporary changes such as A/B tests our various product teams run - Answers gives our support agents the info they need in the most efficient way possible - Announcements keep the team updated on our org's regular product enhancements Gurus genius lies in its reliability - you can trust that the information you’re seeing is accurate and up to date via its various ownership and verification features. It also simplifies your teams workflow by offering up the information folks need where they need it. The collection and tagging features are also smart. I’ve not yet dug into their rapidly growing AI offerings but am excited to do so as I know more time savings are in store. Cons I wish I would've been using this years ago - its an instrumental part of our business now. Learning Curve: While Guru's interface is intuitive, mastering its full capabilities may require some initial investment in learning. However, the platform offers ample resources and support to aid users in becoming proficient. -Not the cheapest option, has per-seat-per-month pricing -Bulk import is great, but the formatting doesn't translate well from docx files, requiring time-consuming reformatting -Ability to track card use, but not at the user level It would be great if Answers source documentation had the same update reminders as Guru cards do. Guru was a bit behind in offering enterprise search but have quickly caught up - again, giving all teams the info they need whether native to Guru or housed elsewhere.	Pros & Cons from Real Users Pros Open Source and Customizable This is a huge plus. Organizations can tailor the platform to fit their exact needs — from branding to functionality — which is rare in most enterprise tools. Support for Company Culture It’s not just about productivity. eXo allows businesses to showcase their mission, values, CSR efforts, and DEI initiatives. That makes it a platform that nurtures culture as much as work. Wikis, forums, documents, search, and tagging work together to create a living knowledge base. It supports not just file storage but actual information flow and reuse across teams. eXo Platform offers a comprehensive suite of collaboration features, including: Activity Streams & Notifications: Keep teams informed and engaged with real-time updates. Instant Messaging & Video Conferencing: Built-in chat and video tools facilitate seamless communication. Document Management: Secure file storage with version control, access permissions, and integration with third-party storage solutions (Google Drive, SharePoint, etc.). My experience with eXo Platform has been overwhelmingly positive. The corporate intranet functions as a dynamic hub for information sharing, equipped with efficient knowledge management tools for seamless organization and access to essential data. Additionally, the platform's internal communication features significantly enhance teamwork, making it an excellent choice for businesses aiming to optimize intranet functionality, knowledge sharing, and communication systems. Knowledge sharing has never been easier since we started using eXo Platform. Its content repository, wikis, and knowledge-sharing features have empowered our employees to learn and contribute effectively. It’s a must-have for any organization focusing on building a knowledge-driven culture. Cons User Interface While functional, some users find the UI a bit dated compared to newer platforms. However, it’s customizable — so with the right setup, it can look and feel modern. Learning Curve Because it offers so many features, onboarding can take time without proper guidance or training. But once you're in, it becomes second nature. Onboarding & Learning Curve Issue: Because it’s packed with features, new users—especially in non-tech teams—may feel overwhelmed at first. Improvement Suggestion: Improved onboarding flows, tooltips, and role-based tutorials could help users find value faster. Haven't seen any con since started to use eXo Platform I have encountered no drawbacks with eXo Platform. eXo Platform has been our go-to solution for managing distributed teams. With integrated video calls, task management, and real-time collaboration features, our global workforce stays aligned and engaged. It's an all-in-one tool that simplifies remote work challenges.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Guru Founded: 2013 United States www.getguru.com	Company Information eXo Platform Founded: 2003 France www.exoplatform.com
Alternatives Haystack	Alternatives DocShare
Universal Knowledge Knowledge Powered Solutions Ltd	Jalios
Document360 Kovai	Jamespot
Shelf Shelf.io	Axero Axero Solutions
Seismic Knowledge Seismic View All	ThoughtFarmer View All
Categories AI Customer Service AI Customer Support Agents AI IT Agents AI Knowledge Base AI Tools Contact Center Knowledge Base Corporate Wiki Customer Service Employee Communication Tools Enterprise Search Internal Communications Intranet Knowledge Management Marketing Sales Sales Enablement Site Search Team Communication	Categories Collaboration Content Management Corporate Wiki Digital Workplace Document Collaboration Document Management Employee Communication Tools Employee Engagement Gamification Internal Communications Intranet Knowledge Management Portal Project Management Team Communication
Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Intranet Features Activity / News Feed Blogs Calendar Management Content Management Discussions / Forums Employee Directory Knowledge Management Policy Management Search Wiki Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Show More Features Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Enterprise Search Features AI / Machine Learning eDiscovery Faceted Search / Filtering Full Text Search Fuzzy Search Indexing Text Analytics Sales Enablement Features Collaboration Contact Management Content Management Document Management Goals / Quota Management Lead Management Meeting Management Performance Management Presentation Management Proposal Management Territory Management Training Management	Employee Communication Tools Features Activity / News Feed Audio / Video Conferencing Blogs Chat / Messaging Employee Directory Event Calendar File Sharing Knowledge Management Newsletter Management Surveys & Feedback Internal Communications Features App Integration Blogs Chat/Messaging Email Management Employee Directory Event Calendar Newsletter Management Photo Gallery Social Sharing Survey Management Telephony Video Chat Voice Chat Intranet Features Activity / News Feed Blogs Calendar Management Content Management Discussions / Forums Employee Directory Knowledge Management Policy Management Search Wiki Knowledge Management Features Artificial Intelligence (AI) Cataloging / Categorization Collaboration Content Management Decision Tree Discussion Boards Full Text Search Knowledge Base Management Self Service Portal Team Communication Features Activity / News Feed Audio Calls Calendar Management Chat / Messaging Discussion Threads File Sharing Mobile Access Push Notifications Search Surveys & Feedback Task Management Video Conferencing Show More Features Collaboration Features Brainstorming Calendar Management Chat / Messaging Contact Management Content Management Document Management Project Management Real Time Editing Task Management Version Control Video Conferencing Content Management Features Audio Content Customizable Templates Document Indexing E-forms Full Text Search Image Editor SEO Management Text Editor Version Control Video Content Website Management Digital Workplace Features Activity / News Feed Calendar Management Chat / Messaging Content Management Document Management Employee Directory File Sharing Knowledge Management Surveys & Feedback Task Management Document Collaboration Features Access Control / Permissions Autosave Chat / Messaging Cloud Storage Comments / Annotations Edit / Change Tracking Electronic Signature Multiple File Formats Pre-made Templates Search User Tagging Version Control Workflow / Approval Process Document Management Features Access Controls Archiving & Retention Collaboration Tools Compliance Tracking Document Archiving Document Assembly Document Capture Document Conversion Document Delivery Document Indexing Document Retention Electronic Signature Email Management File Recovery File Type Conversion Forms Management Full Text Search Offline Access Optical Character Recognition Print Management Version Control Employee Engagement Features Benchmarking Cultural Alignment Employee Awards Employee Guides Employee Recognition Feedback Management Goal Management Health & Wellness Programs Performance Management Pulse Surveys Gamification Features Badge Management Collaboration Tools Contest Management Feedback Management For Call Centers For Developers For Education For Onboarding For Sales Goal Setting / Tracking Leaderboards / Activity Tracking Performance Metrics Rewards Management Portal Features Chat Collaboration Content Management Document Management File Sharing Search Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies
Integrations Google Drive Intercom Microsoft 365 Microsoft Outlook Microsoft SharePoint Salesforce AccessOwl AlexisHR Box Dropbox Freshteam Google Chrome Height Jira Jitsi LiveChat Microsoft Teams Sage HR Shortcut Supademo Show More Integrations View All 135 Integrations	Integrations Google Drive Intercom Microsoft 365 Microsoft Outlook Microsoft SharePoint Salesforce AccessOwl AlexisHR Box Dropbox Freshteam Google Chrome Height Jira Jitsi LiveChat Microsoft Teams Sage HR Shortcut Supademo Show More Integrations View All 11 Integrations
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