PolarPuffin

PolarPuffin

Polargate
+
+

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About

Guestara is an AI-powered guest management platform that helps hotels, resorts, hostels, short-term rentals, and growing hotel groups digitize and monetize the full guest journey, from booking to post-stay. It runs on top of a property's existing PMS rather than replacing it, adding a modern guest-facing layer to the systems a hotel already uses. Core features include AI-powered ID scanning for contactless check-in in about 30 seconds, with self-service kiosk and tablet registration; a 24/7 AI chatbot trained on each property's data; and a unified inbox that combines WhatsApp, email, SMS, and social messages into one shared view. The platform also covers AI-driven upselling, in-room dining and F&B ordering, integrated payments and payment links, automated review collection, guest sentiment tracking, keyless entry across 50+ smart lock brands, and a branded guest app on the hotel's own domain. Guestara integrates with Cloudbeds, Oracle OPERA, Mews, Apaleo, Hotelogix, eZee, Beds24,

About

PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Independent and boutique hotels, resorts, hostels, short-term rentals, and growing hotel groups, used by front desk teams, operations managers, and hotel owners.

Audience

Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$99/month
Priced per room, per month, billed monthly, with lower per-room rates on quarterly and yearly prepayment. Power starts at $2.5/room/month ($99/month minimum), Premium at $4.5/room/month ($189/month minimum). Enterprise is custom-quoted from a $349/month minimum and includes bespoke integrations, a white-labeled app, and a dedicated account manager. Short-term rental pricing differs. Optional add-ons available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Guestara
Founded: 2024
India
www.guestara.com

Company Information

Polargate
Spain
polarpuffin.com/en

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Categories

Categories

Integrations

Beds24 Supported
Booking.com Not Supported
Cashfree Payments Supported
Cloudbeds Supported
Gmail Supported
Google Business Profile Not Supported
Hotelogix Supported
Instagram Supported
LINE Supported
Mews Supported
Microsoft Outlook Supported
Razorpay Supported
STAAH Channel Manager Supported
Salto Supported
Stripe Supported
Tripadvisor Not Supported
Twilio Supported
Viber Supported
WhatsApp Supported
eZee Absolute Supported

Integrations

Beds24 Not Supported
Booking.com Supported
Cashfree Payments Not Supported
Cloudbeds Not Supported
Gmail Not Supported
Google Business Profile Supported
Hotelogix Not Supported
Instagram Not Supported
LINE Not Supported
Mews Not Supported
Microsoft Outlook Not Supported
Razorpay Not Supported
STAAH Channel Manager Not Supported
Salto Not Supported
Stripe Not Supported
Tripadvisor Supported
Twilio Not Supported
Viber Not Supported
WhatsApp Not Supported
eZee Absolute Not Supported
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