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About

Deliver incredible guest experiences. Listen more, analyze it all, and uncover the insights you can act on with GuestXM by Black Box Intelligence, the first customer experience management platform purpose-built for the restaurant industry. Bring brand reputation management into one system. Manage online business profiles, track customer feedback, and then engage guests at the right time with the right response. Get a total picture of your frontline workforce. Hire smarter, motivate with purpose, and retain the talent that lines up with your brand’s standards. Get a complete view of what your guests are thinking and feeling with comprehensive listening across every single channel. Be in complete control over your operations and experiences. Spot successes, respond to issues, and build a culture of action based on data and insights. Observe sales, traffic, employee, and guest data for your brand and your segment.

About

It's amazing how many restaurant loyalty solutions exist today. In reality, they're all the same; lots of check-ins, gimmicks, and giveaways—all of it gives you no meaningful data about your guests. PosIQ is different. We do an incredible job of associating real people (your guests) to transactions inside your restaurant's POS system. We call this guest tracking, and we do it better than anybody else. Your restaurant is unique. PosIQ is flexible enough to let you choose from several guest tracking methods. Some have the guest do the work, some involve the staff, and others are completely automated. You decide which methods work best for your location. Capture, analyze, and market to your guests based on what they order, when they visit, who helped them, and lots of other data points that you just can't get without deep POS integration. As your guests track their orders, PosIQ rewards them with offers based on their purchase behavior and the loyalty thresholds you create.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses and restaurants searching for a solution to manage sales, clients, orders, traffic, employees, and guest data

Audience

CRM and big data solution for restaurants

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GuestXM
United States
guestxm.com

Company Information

PosIQ
Founded: 2008
United States
posiq.net

Alternatives

Alternatives

Delightable

Delightable

Fishbowl

Categories

Categories

Integrations

No info available.

Integrations

No info available.
Claim GuestXM and update features and information
Claim GuestXM and update features and information
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