Groove vs. MusicBee Comparison


Groove Groove Networks	MusicBee	+	+
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About Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.	About MusicBee makes it easy to manage, find, and play music files on your computer. MusicBee also supports podcasts, web radio stations and SoundCloud integration. Sync your music collection with devices you use. MusicBee supports playlist and podcast syncing, even supports audio books with 2 way syncing. Convert formats on the fly if your device does not support certain formats. MusicBee has native support for Groove Music (formerly Xbox Music). You can stream directly from MusicBee or add to your existing playlist, get song recommendations from the vast Groove catalog. MusicBee is rated one of the best music managers and players available for Windows. It packs features that will WOW you. We have a dedicated thread for users to share their experience or check reviews from trusted sources.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Small businesses looking for a powerful Help Desk solution	Audience Businesses searching for an ultimate music manager and player solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $12 per user per month Free Version Not Supported Free Trial Supported	Pricing Free Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 2.3 / 5 ease 2.3 / 5 features 2.7 / 5 design 2.3 / 5 support 2.3 / 5 Read all reviews
	Pros & Cons from Real Users Pros I at first liked that there was a lot of options for potentially putting together a bunch of things for the themes, the setup and plugins. Though I don't know if there's much else to say regarding that. I love MusicBee. And it is free - incredible. You can use it for music, podcasts, radio. There are many tools for ripping and converting music and they are easy to use. There is excellent help online in videos and user forums. It plays music, if that's one of the pros!!! But that is less than the minimum expected from a music player. Cons When it comes to setting up the folder locations, it will not accept a subfolder specifically on the desktop. Also if you have something that isn't an .mp3, .flac, .wav, or .ogg and you have a video editor which will create specific files to just make it so that way it will read it, it will straight up error in trying to read it. And upon deleting even those files, and moving my folders specifically to the music folder, it flat out wouldn't even boot. The only criticism is that it takes a while to get the hang of it - but that is because it can do so much and is so configurable. I have tried MusicBee many times over several years. Unfortunately, every time I installed a new version, I'd uninstall it shortly after. The user interface is absolutely the worst I have ever seen among the dozens of music players that I have used. At the very minimum, I wish there was a "Go to the containing folder" option when I right-click on a tune and want to see in which folder it is. I wish the prompt had an option to look for a tune when I try to play a tune and the player doesn't find it, instead of just telling me it was not found. I'm going to see if there is a way to delete the library. It really sucks, and the library from previous versions does not get deleted when I uninstall the player, which is another negative!
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Groove Networks Founded: 2013 United States www.groovehq.com	Company Information MusicBee www.getmusicbee.com
Alternatives FieldGroove	Alternatives AIMP
GrooveFunnels	AudioZip Siegfried Dupick
GroovePacker Groove Industries	GreenGo GreenGo Music
Groov	Clementine
iGroove View All	Waveform Music Player Wide Angle Software View All
Categories Go-To-Market Supported Help Desk Supported	Categories Audio Converter Supported Media Players Supported Music Management Supported
Show More Features Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations APIANT Supported AskNicely Supported Breeze Supported Campaign Monitor Supported Delighted Supported Desktop.com Supported Gmail Supported Gong Supported HubSpot CRM Supported HubSpot Data Hub Supported Nicereply Supported Pabbly Connect Supported Retently Supported Robly Supported SyncDojo Supported VisitorTrack Supported WordPress Supported Zapier Supported Zoho CRM Supported Zulip Supported Show More Integrations View All 73 Integrations	Integrations APIANT Not Supported AskNicely Not Supported Breeze Not Supported Campaign Monitor Not Supported Delighted Not Supported Desktop.com Not Supported Gmail Not Supported Gong Not Supported HubSpot CRM Not Supported HubSpot Data Hub Not Supported Nicereply Not Supported Pabbly Connect Not Supported Retently Not Supported Robly Not Supported SyncDojo Not Supported VisitorTrack Not Supported WordPress Not Supported Zapier Not Supported Zoho CRM Not Supported Zulip Not Supported Show More Integrations
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