Groove

Groove

Groove Networks
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About

Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. We're here every step of the way making sure you and your team deliver standout customer experiences easily with Groove. Genuine, 1:1 conversations with your customers with ease. Less time spent on support, more time solving your customers' needs. Groove enables your support team to seamlessly deliver customer needs faster and more efficiently. Add internal notes to your conversations to have private discussions with your teammates. Easily see if somebody is already replying to a conversation to avoid embarrassing double replies. By assigning conversations to specific team members, it’s always clear who is responsible for what.

About

MusicBee makes it easy to manage, find, and play music files on your computer. MusicBee also supports podcasts, web radio stations and SoundCloud integration. Sync your music collection with devices you use. MusicBee supports playlist and podcast syncing, even supports audio books with 2 way syncing. Convert formats on the fly if your device does not support certain formats. MusicBee has native support for Groove Music (formerly Xbox Music). You can stream directly from MusicBee or add to your existing playlist, get song recommendations from the vast Groove catalog. MusicBee is rated one of the best music managers and players available for Windows. It packs features that will WOW you. We have a dedicated thread for users to share their experience or check reviews from trusted sources.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small businesses looking for a powerful Help Desk solution

Audience

Businesses searching for an ultimate music manager and player solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$12 per user per month
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.0 / 5
ease 2.5 / 5
features 3.0 / 5
design 3.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • I love MusicBee. And it is free - incredible. You can use it for music, podcasts, radio. There are many tools for ripping and converting music and they are easy to use. There is excellent help online in videos and user forums.
  • It plays music, if that's one of the pros!!! But that is less than the minimum expected from a music player.

Cons

  • The only criticism is that it takes a while to get the hang of it - but that is because it can do so much and is so configurable.
  • I have tried MusicBee many times over several years. Unfortunately, every time I installed a new version, I'd uninstall it shortly after. The user interface is absolutely the worst I have ever seen among the dozens of music players that I have used. At the very minimum, I wish there was a "Go to the containing folder" option when I right-click on a tune and want to see in which folder it is. I wish the prompt had an option to look for a tune when I try to play a tune and the player doesn't find it, instead of just telling me it was not found. I'm going to see if there is a way to delete the library. It really sucks, and the library from previous versions does not get deleted when I uninstall the player, which is another negative!

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Groove Networks
Founded: 2013
United States
www.groovehq.com

Company Information

MusicBee
www.getmusicbee.com

Alternatives

Alternatives

Groove

Groove

Clari
AudioZip

AudioZip

Siegfried Dupick
GroovePacker

GroovePacker

Groove Industries
Waveform Music Player

Waveform Music Player

Wide Angle Software

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

AppFollow
Benchmark Email
Breeze
Campaign Monitor
Checkr
Constant Contact
Desktop.com
Easyflow
LinkedIn
Mailchimp
ProjectManager
Quickwork
Robly
Shopify
Stackreaction
Stripe
VisitorTrack
Workers by Delos
X (Twitter)
Zapier

Integrations

AppFollow
Benchmark Email
Breeze
Campaign Monitor
Checkr
Constant Contact
Desktop.com
Easyflow
LinkedIn
Mailchimp
ProjectManager
Quickwork
Robly
Shopify
Stackreaction
Stripe
VisitorTrack
Workers by Delos
X (Twitter)
Zapier
Claim Groove and update features and information
Claim Groove and update features and information
Claim MusicBee and update features and information
Claim MusicBee and update features and information