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About

Groov is a workplace science platform that collects passive and active data from the digital tools your team already uses and turns that into real-time insights to help managers and leaders act before issues escalate. It ingests communication patterns, usage metrics, feedback, and behavior signals, applies behavioral science and generative AI to compute metrics like the Groov Index, and detects anomalies, engagement zones, and hidden risks. It then delivers tailored suggestions and prompts into managers’ workflows so they can support team resilience, optimize performance, and close the loop between insights and action. Groov also offers role-based visibility for executives, contextual microlearning and personalized support, workshops and coaching, and integrates across systems to deepen insight while maintaining enterprise-grade security, encryption, and compliance.

About

Helply is an AI-powered customer support agent platform that automates tier-1 helpdesk tasks, resolves common tickets end-to-end, and reduces support volume without replacing existing systems. It continuously trains on your support tickets, knowledge base articles, internal documentation, and other content so the AI becomes more accurate over time, and it integrates with popular help desk tools like Zendesk, Groove, Freshdesk, and Help Scout. Beyond answering questions, Helply goes further by executing real “Actions” such as checking orders, pulling invoice or account data, updating settings, sending emails, triggering workflows via API calls, and guiding customers through multi-step support flows. It includes features like customizable agent persona, tone, escalation behavior, smart routing, conversation analytics, and a Gap Finder that identifies missing or outdated help content to improve your knowledge base.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

HR, people operations, and leadership teams in need of a tool to natively embed data-driven people insights into daily workflows

Audience

Customer support teams in search of a tool to automate and scale tier-1 customer support, reduce ticket volume, and improve response efficiency using an AI agent trained on their own data

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$32 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Groov
Founded: 2018
New Zealand
www.groovnow.com

Company Information

Helply
United States
helply.com

Alternatives

Alternatives

Groove

Groove

Clari
GroovePacker

GroovePacker

Groove Industries
Groove

Groove

Groove Networks

Categories

Categories

Integrations

Zendesk
Figma
Freshdesk
Google Calendar
Google Cloud Platform
Groove
Help Scout
HubSpot CRM
Microsoft 365
Microsoft Office 2024
Microsoft Outlook
Microsoft Teams
NiCE Workforce Management (WFM)
Salesforce
Slack
Twilio
monday AI work platform

Integrations

Zendesk
Figma
Freshdesk
Google Calendar
Google Cloud Platform
Groove
Help Scout
HubSpot CRM
Microsoft 365
Microsoft Office 2024
Microsoft Outlook
Microsoft Teams
NiCE Workforce Management (WFM)
Salesforce
Slack
Twilio
monday AI work platform
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