Related Products
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About
Groov is a workplace science platform that collects passive and active data from the digital tools your team already uses and turns that into real-time insights to help managers and leaders act before issues escalate. It ingests communication patterns, usage metrics, feedback, and behavior signals, applies behavioral science and generative AI to compute metrics like the Groov Index, and detects anomalies, engagement zones, and hidden risks. It then delivers tailored suggestions and prompts into managers’ workflows so they can support team resilience, optimize performance, and close the loop between insights and action. Groov also offers role-based visibility for executives, contextual microlearning and personalized support, workshops and coaching, and integrates across systems to deepen insight while maintaining enterprise-grade security, encryption, and compliance.
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About
Helply is an AI-powered customer support agent platform that automates tier-1 helpdesk tasks, resolves common tickets end-to-end, and reduces support volume without replacing existing systems. It continuously trains on your support tickets, knowledge base articles, internal documentation, and other content so the AI becomes more accurate over time, and it integrates with popular help desk tools like Zendesk, Groove, Freshdesk, and Help Scout. Beyond answering questions, Helply goes further by executing real “Actions” such as checking orders, pulling invoice or account data, updating settings, sending emails, triggering workflows via API calls, and guiding customers through multi-step support flows. It includes features like customizable agent persona, tone, escalation behavior, smart routing, conversation analytics, and a Gap Finder that identifies missing or outdated help content to improve your knowledge base.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
HR, people operations, and leadership teams in need of a tool to natively embed data-driven people insights into daily workflows
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Audience
Customer support teams in search of a tool to automate and scale tier-1 customer support, reduce ticket volume, and improve response efficiency using an AI agent trained on their own data
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$32 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGroov
Founded: 2018
New Zealand
www.groovnow.com
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Company InformationHelply
United States
helply.com
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Categories |
Categories |
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Integrations
Zendesk
Figma
Freshdesk
Google Calendar
Google Cloud Platform
Groove
Help Scout
HubSpot CRM
Microsoft 365
Microsoft Office 2024
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Integrations
Zendesk
Figma
Freshdesk
Google Calendar
Google Cloud Platform
Groove
Help Scout
HubSpot CRM
Microsoft 365
Microsoft Office 2024
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