Qualaroo

Qualaroo

ProProfs
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About

GroHawk uses NPS, CSAT & CES to help you identify how your customers are feeling right now about your brand. Are your employees and customers ready to get back to business with you? What changes would they like to see?​ Need a tool to gather customer details for Track & Trace? ​ Survey your employees and identify their sentiments on your measures as they return to work. Speak to your customers and understand their concerns as they begin to shop with you again. Ensure you're compliant with government guidelines by collecting customer details as you reopen your business. GroHawk comes preloaded with survey questions tailored specifically for your industry by leading retail professionals. Add to core surveys with your own business specific questions which allow you to capture feedback on any aspect of your offering. Multiple report types can be generated in the system for accurate analysis and better understanding of your customer behaviour.

About

Customer & User Feedback Software. Survey visitors on your website or app with Qualaroo Nudges™. Qualaroo makes it easy to survey specific users in context while they are looking at your product, service & brand. Get actionable user insights based on where visitors are on your site, who they are, how much they pay, visit history and more. Select from professionally designed questions and templates or create your own. Customize Nudges with your company colors and branding for a native feel. Qualaroo responses are 10x more valuable than email surveys because they catch your visitor in real-time, with context. When you ask questions right on your site or app, the responses are of higher value. You can determine exactly when and who the survey targets. Target your customers based on specific actions, behavioral patterns, events, locations, browser cookies, or data streamed from your applications.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies looking for a solution to create surveys for their clients and customers

Audience

User researchers and UX designers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$35 per month
Free Version
Free Trial

Pricing

$64/Month 20% off
$ 0.40
per Response/month
(billed monthly)

More discount on annual billing
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.6 / 5
design 4.6 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • It comes with IBM-powered AI Watson Sentiment Analysis that analyzes feedback and turns it into qualitative data. It makes it easy for us to assess verbatim feedback. Plus, it has a variety of survey templates which makes it easy for us to just pick one survey, customize it, and publish on our website.
  • Qualaroo's freeform text answer options allow our customers to express themselves without restraint, this is much needed for our business to improve our services.
  • Qualaroo is definitely better than its competitors in terms of how quickly you can set it up on your website and it doesn't affect your website speed also. Its AI-powered analytics and reports are really helpful. Its geo and event targeting feature let you collect feedback from the right people at the right time.
  • Qualaroo is a customer and user feedback software that lets you collect valuable feedback from users and website visitors in real-time. Their IBM Watson feature is just amazing because it enables you to analyze collected feedback automatically. It is pretty handy while evaluating lengthy feedback as well as comments by making sense of them.
  • Simple to set up and launch. No code. Just a point-and-click dashboard. We use Salesforce, and Qualaroo integrated right away with it. The surveys felt like a part of our system, branded with our logo and colors.

Cons

  • They should include a little more features in the free trial version. I have nothing more to say, just filling the space right now.
  • As we dived deeper into exploring the software, there were so many features to choose from many more customization options that it seemed overwhelming for a brief period of time, but the basic templates are easy to understand and we have been using them since then.
  • User sentiments analysis reports can be better and detailed. A deeper analysis of user sentiments will definitely help businesses to convert more.
  • The design section and features have to be updated, especially reporting.
  • Qualaroo could do with more survey templates. We saw about a dozen or so, but many were only slightly different variations of the same theme. The results of our surveys were categorized into only broad sentiments like joy or fear or anger. It seemed too basic for such advanced tech. We wanted some of our surveys to end if the user responded in a certain way. Took us a while to figure out the logic branching, but that may just be us.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GroHawk
Founded: 2017
United Kingdom
www.grohawk.com

Company Information

ProProfs
Founded: 2010
United States
qualaroo.com

Alternatives

SurveyBox

SurveyBox

YellowHawk

Alternatives

PxidaCX

PxidaCX

Pxida
CHI Express

CHI Express

Logica Infotech Services

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

UX Features

Animation
For Mobile
For Websites
Heatmaps
Prototyping
Screen Activity Recording
Unmoderated Testing
Usability Testing
User Journeys
User Research

Integrations

Adobe Analytics
Anecdote
BI Book
Decibel
Desktop.com
Emailable
HubSpot CRM
Kapiche
Kissmetrics
Latitude
NeverBounce
Optimizely One
Piwik PRO
Salesforce
Tableau
Thinkific
VisitorTrack
Wufoo
Zapier

Integrations

Adobe Analytics
Anecdote
BI Book
Decibel
Desktop.com
Emailable
HubSpot CRM
Kapiche
Kissmetrics
Latitude
NeverBounce
Optimizely One
Piwik PRO
Salesforce
Tableau
Thinkific
VisitorTrack
Wufoo
Zapier
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Claim GroHawk and update features and information
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