GreetDock

GreetDock

MB Helmar
Velaro

Velaro

4.0 out of 5 stars
+
+

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About

GreetDock is a cloud-based website conversation tool for B2B sales and support teams, online stores, and agencies. It combines live chat with browser-based voice and video calls, visitor-consented co-browsing, and private team chat in a shared conversation record. Teams can see active website visitors and page history, share files, and guide visitors by pointing or highlighting; staff cannot click or type for them, and sensitive fields are hidden. Calls may be recorded, with transcripts and AI summaries saved to visitor records. AI can draft replies, but a person reviews and sends each one. A read-only MCP connection lets compatible AI clients access selected conversation, transcript, and visitor records through revocable, scoped tokens. The service is in private beta, with site compatibility reviewed before installation and onboarding from GreetDock.

About

Collect customer data and connect in real-time with live chat. Command all your online conversations with our live chat, engagement and customer management solutions. Keep track of your visitors first party data, analyze your interactions using reporting, queuing and workflows. Deploy natural language understanding chatbots that will intelligently greet visitors, answer sales questions, triage leads, create tickets, capture custom data, and automate back-end processes such as appointment settings and order status lookup. Allow your customers to directly communicate with you via messaging from wherever they are without having to visit your website. Your customers can use web messaging, WhatsApp, Facebook Messenger, Twitter, and text messaging to reach your agents. Extend your customer reach by enabling immediate or scheduled calls from your website. With dynamic availability settings, agents can take both chats and phone calls from the Velaro console.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

B2B support and sales teams that want a person to answer website visitors.

Audience

Companies that need a live chat and customer engagement solution

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

A free 30-day private-beta trial requires no card and does not automatically convert to a paid plan. Paid plans are planned around monthly visitor volume; pricing has not been announced.
Free Version Not Supported
Free Trial Supported

Pricing

$19.95 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Velaro provides high quality live chat. It also monitors every visitors on our website. Easily integrates with social apps. Provides real-time tracking on our website. Also we can check the history of each and every visitor's. Very intuitive software. Easily integrates with Salesforce, Magento, NetSuite.

Cons

  • Easy to install and use. No dislikes as of now.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

MB Helmar
Lithuania
greetdock.com

Company Information

Velaro
Founded: 2000
United States
www.velaro.com

Alternatives

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CCIChat

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HelpCrunch

HelpCrunch

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Categories

Live Chat Supported

Categories

Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

ChatGPT Supported
Claude Supported
Cursor Supported
Facebook Not Supported
Google Analytics Not Supported
LinkedIn Not Supported
Model Context Protocol (MCP) Supported
NetSuite Not Supported
Parsey Not Supported
Salesforce Agentforce Service Not Supported
WordPress Not Supported
X (Twitter) Not Supported
Zendesk Not Supported

Integrations

ChatGPT Not Supported
Claude Not Supported
Cursor Not Supported
Facebook Supported
Google Analytics Supported
LinkedIn Supported
Model Context Protocol (MCP) Not Supported
NetSuite Supported
Parsey Supported
Salesforce Agentforce Service Supported
WordPress Supported
X (Twitter) Supported
Zendesk Supported
Claim GreetDock and update features and information
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