Grace

Grace

Nevotek
HostReply

HostReply

HostReply OÜ
+
+

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About

Start communicating today. Reach your guests at the right time. Let your guests use their preferred messaging tools like WhatsApp, Viber, Line, SMS, Facebook Messenger, etc. to communicate with the hotel. Deliver a seamless and personal communication experience like never before. Handle multi-language and multiple requests on a single screen. Grace enables multiple staff to respond to your guests, each from their own screen, and integrated with the PMS. Critical guest information is presented to operators and everything is updated correctly, just in time. Grace improves the way you engage with your guests, boosting guest satisfaction and providing you with valuable analytics information. Grace uses your property's main landline number as an officially verified WhatsApp number. Guests confidently know with whom they are communicating. You can easily communicate and inform your guests, respond to their questions, send photographs, and even understand their moods.

About

HostReply is a cloud-based AI co-host and guest-messaging workspace for short-term rental hosts and property managers. It connects to property management systems (PMS), syncing reservations, listing details, and conversations in one dashboard. Using booking context, house rules, property knowledge, and message history, it drafts replies on PMS channels for hosts to review and send with one tap, and flags requests that need human attention. Guests can message through Airbnb, Booking.com, email, and WhatsApp; replies support 32 languages, and conversations can be translated. The Sales Agent offers eligible guests extensions for open nights within host-set pricing rules. Host AI (beta) answers questions about bookings, arrivals, and guests. The Pro plan generates per-booking Nuki smart-lock codes; supported heating integrations enable heating actions. HostReply helps vacation-rental operators manage guest communication and related tasks alongside their PMS.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hoteliers seeking a solution to improve their guest engagement and messaging operations

Audience

Vacation rental hosts and short-term rental property managers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

€7.90/listing/month
Starter costs €7.90 per listing per month for hosts with 1–3 listings. Pro costs €9.90 per listing per month and adds the Sales Agent for orphan-night outreach and pricing guardrails. Scale has custom pricing for property managers with 30 or more listings. A 14-day free trial is available without a credit card; subscriptions can be cancelled anytime.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Nevotek
Founded: 2001
United States
www.nevotek.com/grace

Company Information

HostReply OÜ
Founded: 2023
Estonia
hostreply.com

Alternatives

Alternatives

SABA Chatbot

SABA Chatbot

SABA Hospitality

Categories

Guest Messaging Supported

Categories

Guest Messaging Supported

Integrations

WhatsApp Supported
Facebook Messenger Supported
Guesty Not Supported
Hostaway Not Supported
LINE Supported
Smoobu Not Supported
Viber Supported

Integrations

WhatsApp Supported
Facebook Messenger Not Supported
Guesty Supported
Hostaway Supported
LINE Not Supported
Smoobu Supported
Viber Not Supported
Claim Grace and update features and information
Claim Grace and update features and information
Claim HostReply and update features and information
Claim HostReply and update features and information