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About

The easiest way to connect your business with more customers. A complete software suite that makes it easy for customers to find, engage, book and pay for your services online. Connect with new and repeat customers. Finally, a complete software suite that automatically connects you to your customers across the growing number of digital channels. These days, customers need everything to be easy. That's why we designed a complete software suite to make it easier for you and your customers. Thousands of businesses trust GoSite to supercharge their business.

About

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Digital teams that need a centralized control hub to help manage their brand's online presence and communications across the web

Audience

Software, B2B, SaaS. Support teams small to enterprise. Product teams. Content Creators.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$99.00
We offer tiered pricing based on your needs.

Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Free Version
Free Trial

Reviews/Ratings

Overall 2.6 / 5
ease 2.6 / 5
features 2.6 / 5
design 3.0 / 5
support 2.6 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • No pros. I can’t get anyone to return my calls or emails after being in touch for a month. I was told my problem would be resolved but now I’m being dodged.
  • Nothing about this company is good. They promise the moon and give you mud. Do not use them! They make you sign a contest but then they don’t hold up their end of the contract but won’t let you out.
  • Can't think of one yet. It's been over a month since signed up and nothing is complete to give a pro.
  • Its an amazingly professional website builder. It provides top to bottom website customizations to select from its pre-built designs. Easy to deploy SEO tool and make an appealing business website.
  • Easy to use, easy to setup, affordable, works on mobile, good for non-technical users, everything we need

Cons

  • They’ve lied to me. They won’t respond to my calls or emails.
  • I was promised support and help getting my online presence optimized. They developed a marginal webpage for my business, helped me download their app and I have not heard from them since. I never should have left townsquare! Beware when listening to these people!!!
  • Horrible website, Poor customer service, one year contract.
  • It's an outstanding professional websites builder.
  • None so far. We had a lot of problems before GoSite because we are not very technical so managing reviews and our website and local listings online was challenging. Not anymore. GoSite is great for our local business

Pros & Cons from Real Users

Pros

  • Easy to use and set up. Good set of features. Helps in learning the product. Enhances product knowledge.
  • Elevio provides on demand help to our customers. Content management tool is inbuilt. Highly customisable features. Save lots of time and energy in creating content. Very easy to use and understand no training or video tutorial is required for beginners as well. Great customer service.
  • Intuitive user interface and easy to navigate for the user end. Works smooth and flawless. Clean widget to add to the business website. Simple to display knowledge base. Contextual user support.
  • Robust analytics to improve knowledge centre service. Best integration supports. Quick helps and easy to short QnA. Easy ticketing system.
  • - The feature set is pretty rich and helps us create the kind of support content that leaves no room for doubt in the customer. - The ticket deflection feature is a great tool and saves us and our customers so much time.

Cons

  • There isn't much when it comes to thinking of cons other than the price aspect.
  • Very good software, easy to use and understand. No dislikes till now.
  • The chatbot is missing in elevio. No other cons. You can try it's a worthy tool.
  • I never encountered any problem with this platform.
  • Everything from the features to the CSS styling could use a bit of flexibility as not all businesses are different and so are their customer demographics.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GoSite
Founded: 2013
United States
www.gosite.com

Company Information

elevio
Founded: 2015
Australia
elev.io

Alternatives

Alternatives

Hippo

Hippo

JungleWorks

Categories

Categories

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Appointment Scheduling Features

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Review Management Features

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

Content Management Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

BrainCert
Drift
Freshchat
Groove
Groove
Help Scout
HubSpot Operations Hub
Intercom
Maven AGI
Motileo
Nango
Rambox
Slack
Stackreaction
Statuspage
Teamwork Desk
UserVoice
WordPress
Zendesk

Integrations

BrainCert
Drift
Freshchat
Groove
Groove
Help Scout
HubSpot Operations Hub
Intercom
Maven AGI
Motileo
Nango
Rambox
Slack
Stackreaction
Statuspage
Teamwork Desk
UserVoice
WordPress
Zendesk
Claim GoSite and update features and information
Claim GoSite and update features and information
Claim elevio and update features and information
Claim elevio and update features and information