WebFirst

WebFirst

RTI Software
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About

Genetec Mission Control is a collaborative decision management system that provides organizations with new levels of situational intelligence, visualization, and complete incident management capabilities. It allows security personnel to make the right decision when faced with routine tasks or unanticipated situations by ensuring a timely flow of information.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Commercial Buildings, Airports, Mining, Utilities, Oil and Gas, Correctional Facilities, Critical Infrastructures, Transport, Transit, Port Authority, Law Enforcement

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Genetec has just about every feature you can imagine for securing your facilities. I have been working with the program for two years and am constantly learning something each time I use it.

Cons

  • Sometimes you will find a great add on that has stellar features, but it always feels like it costs something. Genetec is essentially the base and you have to pay for a lot of the neat features.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Genetec
Founded: 1996
Canada
www.genetec.com/solutions/all-products/mission-control

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Physical Security Features

Checkpoint Tracking Supported
Customer Management Supported
Data Collection Supported
Event Management Supported
Incident Management Supported
Investigation Management Supported
Multiple Alarm Queues Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

ARMS Computer Aided Dispatch Supported
Active Directory Supported
Envoy Supported
FlytBase Supported
Genetec Supported
viisights Supported

Integrations

ARMS Computer Aided Dispatch Not Supported
Active Directory Not Supported
Envoy Not Supported
FlytBase Not Supported
Genetec Not Supported
viisights Not Supported
Claim Genetec Mission Control and update features and information
Claim Genetec Mission Control and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information