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About

Genbook takes online bookings 24/7, can factor in time for clean-up, collects vital client information, communicates your policies, minimizes ghosting clients, makes checkout contact-free and so much more. Genbook connects you to your clients on social, mobile, and search so you'll never miss a booking again. Take payments off your phone or Genbook's point of sale, set deposit rules or secure payment details. Genbook helps you attract, convert and manage your client relationships from the convenience of your mobile phone. From the point of booking to converting reviews, Genbook's all-in-one solution makes your business experience shine! From last minute bookings to integrating your personal calendar, promotions and offers, Genbook is seamless and simple. You simply switch on the features you want, and off you go.

About

Don’t spend your day on the phone, our unique online booking system allow customers to make and change appointments from the comfort of their own computer. Managing your appointments has never been easier. Our simple drag & drop calendar lets you quickly add appointments, change times or assignments, and see the full schedule at a glance. Enter your employees’ schedules and add or edit services with just a few clicks. The online booking system updates in real-time, so you always know who’s working and what customers are scheduled. Designed to run on any platform, mobile device, tablet, or computer. We’re web-based, which means that there’s no need to install an app or download any software. With Smart Scheduling, you’ll never miss a booking again. Offer more personalized service by tracking all your clients’ details, including past appointments, preferences, contact info, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Business owners in need of an Appointment Scheduling platform

Audience

Salons and spas that need a scheduling solution

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version Not Supported
Free Trial Supported

Pricing

Free
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • I can hyperlink to a button on any email, my fb pages, or website. Customers can click in it, choose and book a service, choose which groomer (if applicable) find the next available, or book their next 6 months ahead if they choose to. They add their details on the first booking , which automatically creates their customer card on file. If you don't want clients to self book, you can book them from any laptop or phone etc by logging in. You can set your staff shifts, and staff can arrange their own hours if you choose to allow that. You can change, move or add info to any appointment notes, and you can print out, or screenshot all upcoming appointments for a client and send to them by text. You can do the same for staff and their daily, or weekly client appointments. You can printout all future or past booking payments, or choose to print all no shows, weekly, daily, yearly figures. You can when you set it up, put the percentage that groomer gets paid for that service. You can print out their daily or weekly income, or what they brought in for the business etc. Amazingly, it's free. If you want email reminders to go to clients, it's free. SMS is a couple of cents. This is an incredibly simple and user friendly system. It doesn't mark who has paid, but that's just so easy for me to define via the drop downs of status. I love it so so much, and recommend it to all small business people I know, in the service, or retail sectors.

Cons

  • It's frustrating that I can't view a month at a time for a staff member at once, on mobile phone simply to view days with zero bookings or days off. I can view a week though, so it's not a deal breaker. On mobile, you can't book an appointment from the client cars. You have to go back out and in to the calendar. Calendar and client overview buttons are right down the bottom, they should be on top, or as a quick button. On mobile, clicking the back button, which is used for every other website or app in the world, actually throws you out of the site, and you have to log back I'm again. Frustrating when it happens ten times trying to book a new client in on the phone, while being busy. It would be great to have a paid option, where you can add client profile pic, and or update pics. I.e. last groom finished look, or the one they send of how they want dog to look. And you could add docs to their file. Vet details, animal history, updates and reports etc. You can't receive responses from those clients that absentmindedly, respond to the SMS number. If you could add your own number, and pay an sms charge, to have those auto forwarded to your phone. Some clients get really confused by this. I would love it if you could provide it as an app front entry into the system for owners, and a booking app, for clients. The number of staff you can have is very limited. Even if a premium service could allow you more would be great. Our business does a variety of things within it, so instead of having a page for each staff I use the staff areas, as the different parts of the business instead. Apart from that, it's awesome.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Genbook
Founded: 2006
United States
www.genbook.com

Company Information

Smart Scheduling
United States
smartscheduling.com

Alternatives

Alternatives

Schedule.cc

Schedule.cc

by 500apps
Acuity Scheduling

Acuity Scheduling

Squarespace
Insight Salon & Spa Software

Insight Salon & Spa Software

Syntec Business Systems, Inc.

Categories

Massage Therapy Supported
Salon Supported
Scheduling Supported
Spa Supported

Categories

Salon Supported
Spa Supported

Appointment Scheduling Features

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Client Database Supported
Group Scheduling Not Supported
Mobile Access Supported
Multi-Location Not Supported
Online Booking Supported
Online Payments Supported
Recurring Appointments Supported
Room Booking Management Supported

Salon Features

Appointment Management Supported
Booth Rental Not Supported
Client Profiles Supported
Employee Management Supported
Inventory Management Not Supported
Loyalty Program Not Supported
Multi-Location Not Supported
Payroll Management Supported
Point of Sale (POS) Not Supported
Recurring Appointments Supported

Spa Features

Appointment Management Supported
Client Management Supported
Employee Management Not Supported
Inventory Management Not Supported
Loyalty Program Not Supported
Membership Management Not Supported
Online Booking Supported
Payroll & Commission Not Supported
Point of Sale (POS) Not Supported

Massage Therapy Features

Appointment Management Supported
Billing & Invoicing Not Supported
Client Management Not Supported
Email Marketing Not Supported
Employee Management Supported
Gift Card Management Not Supported
Multi-Location Not Supported
Point of Sale (POS) Not Supported
Practice Management Not Supported
SOAP Notes Not Supported

Scheduling Features

Alerts/Notifications Supported
Appointment Scheduling Supported
Automated Scheduling Supported
Calendar Management Supported
Class Scheduling Not Supported
Employee Scheduling Supported
Facility Scheduling Not Supported
Group Scheduling Not Supported
Interview Scheduling Not Supported
Meeting Room Booking Supported
Multi-Location Not Supported
Online Scheduling Supported
Payment Processing Supported
Real-time Scheduling Supported
Reservations Supported
Resource Scheduling Not Supported
Room Booking Management Supported

Salon Features

Appointment Management Supported
Booth Rental Supported
Client Profiles Supported
Employee Management Supported
Inventory Management Supported
Loyalty Program Supported
Multi-Location Supported
Payroll Management Supported
Point of Sale (POS) Supported
Recurring Appointments Supported

Spa Features

Appointment Management Supported
Client Management Supported
Employee Management Supported
Inventory Management Supported
Loyalty Program Supported
Membership Management Supported
Online Booking Supported
Payroll & Commission Supported
Point of Sale (POS) Supported

Integrations

Birdeye Supported
Constant Contact Supported
Facebook Supported
Google Calendar Supported
Google Maps Supported
Instagram Supported
Microsoft Outlook Supported
ProvenExpert.com Supported
Squarespace Supported
Wix Supported
WordPress Supported

Integrations

Birdeye Not Supported
Constant Contact Not Supported
Facebook Not Supported
Google Calendar Not Supported
Google Maps Not Supported
Instagram Not Supported
Microsoft Outlook Not Supported
ProvenExpert.com Not Supported
Squarespace Not Supported
Wix Not Supported
WordPress Not Supported
Claim Genbook and update features and information
Claim Genbook and update features and information
Claim Smart Scheduling and update features and information
Claim Smart Scheduling and update features and information