Gate

Gate

University of Sheffield
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About

If you need to solve a problem with text analysis or language processing, you're in the right place! GATE is an open source software toolkit capable of solving almost any text processing problem. It has a mature and extensive community of developers, users, educators, students and scientists. It is used by corporations, SMEs, research labs and Universities worldwide. It has a world-class team of language processing developers. GATE is open source free software, users can obtain free support from the user and developer community via GATE.ac.uk or on a commercial basis from our industrial partners. We are the biggest open source language processing project with a development team more than double the size of the largest comparable projects (many of which are integrated with GATE2). More than €5 million has been invested in GATE development3, our objective is to make sure that this continues to be money well spent for all GATE's users.

About

InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses, developers and educators looking for a software solution to solve their text analysis or language processing problems

Audience

InvGate Service Desk is designed for IT service providers, both in the public and private sectors, such as government agencies, educational institutions, and IT companies.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • The usability and flexibility of this ticketing system are excellent and that motivates the users to use it.
  • I have had nothing but a great experience with you all.

Cons

  • Not available as an app on Microsoft 365. Not available as a mobile app.
  • Nothing!

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

University of Sheffield
Founded: 1995
United Kingdom
gate.ac.uk

Company Information

InvGate
Founded: 2004
United States
www.invgate.com

Alternatives

Alternatives

Web Tracks

Web Tracks

Gritware

Categories

Categories

Help Desk Supported
IT Service Supported
ITSM Supported
Service Desk Supported

Qualitative Data Analysis Features

Annotations Supported
Collaboration Supported
Data Visualization Not Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Not Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Not Supported
Sentiment Analysis Not Supported
Statistical Analysis Not Supported
Text Analytics Supported
User Research Analysis Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

IT Service Features

Contract Management Not Supported
Incident Management Supported
IT Asset Management Supported
Knowledge Management Supported
Release Management Supported
Self Service Portal Supported
Service Catalog Supported
Service Reporting Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Not Supported
Change Management Supported
Configuration Management Not Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Integrations

Gmail Not Supported
GraphDB Supported
Microsoft Outlook Not Supported
Microsoft Teams Not Supported
Workativ Not Supported
Zapier Not Supported

Integrations

Gmail Supported
GraphDB Not Supported
Microsoft Outlook Supported
Microsoft Teams Supported
Workativ Supported
Zapier Supported
Claim Gate and update features and information
Claim Gate and update features and information
Claim InvGate Service Management and update features and information
Claim InvGate Service Management and update features and information