GateUniversity of Sheffield
|
InvGate Service ManagementInvGate
|
|||||
Related Products
|
||||||
About
If you need to solve a problem with text analysis or language processing, you're in the right place! GATE is an open source software toolkit capable of solving almost any text processing problem. It has a mature and extensive community of developers, users, educators, students and scientists. It is used by corporations, SMEs, research labs and Universities worldwide. It has a world-class team of language processing developers. GATE is open source free software, users can obtain free support from the user and developer community via GATE.ac.uk or on a commercial basis from our industrial partners. We are the biggest open source language processing project with a development team more than double the size of the largest comparable projects (many of which are integrated with GATE2). More than €5 million has been invested in GATE development3, our objective is to make sure that this continues to be money well spent for all GATE's users.
|
About
InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more.
|
|||||
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Businesses, developers and educators looking for a software solution to solve their text analysis or language processing problems
|
Audience
InvGate Service Desk is designed for IT service providers, both in the public and private sectors, such as government agencies, educational institutions, and IT companies.
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Not Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Pros & Cons from Real UsersPros
Cons
|
||||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
|
|||||
Company InformationUniversity of Sheffield
Founded: 1995
United Kingdom
gate.ac.uk
|
Company InformationInvGate
Founded: 2004
United States
www.invgate.com
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
||||||
|
|
||||||
|
|
||||||
Categories |
Categories |
|||||
Qualitative Data Analysis Features
Annotations
Supported
Collaboration
Supported
Data Visualization
Not Supported
Media Analytics
Not Supported
Mixed Methods Research
Not Supported
Multi-Language
Not Supported
Qualitative Comparative Analysis
Not Supported
Quantitative Content Analysis
Not Supported
Sentiment Analysis
Not Supported
Statistical Analysis
Not Supported
Text Analytics
Supported
User Research Analysis
Supported
|
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Not Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Not Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
IT Service Features
Contract Management
Not Supported
Incident Management
Supported
IT Asset Management
Supported
Knowledge Management
Supported
Release Management
Supported
Self Service Portal
Supported
Service Catalog
Supported
Service Reporting
Supported
Ticket Management
Supported
ITSM Features
Asset Tracking
Supported
Availability Management
Not Supported
Change Management
Supported
Configuration Management
Not Supported
Contract/License Management
Supported
Dashboard
Supported
Incident Management
Supported
Problem Management
Supported
Project Management
Supported
Release & Deployment Management
Supported
Self Service Portal
Supported
|
|||||
Integrations
Gmail
Not Supported
GraphDB
Supported
Microsoft Outlook
Not Supported
Microsoft Teams
Not Supported
Workativ
Not Supported
Zapier
Not Supported
|
Integrations
Gmail
Supported
GraphDB
Not Supported
Microsoft Outlook
Supported
Microsoft Teams
Supported
Workativ
Supported
Zapier
Supported
|
|||||
|
|
|