GTranscribeGEN
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Related Products
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About
Our transcription solution utilises large language models to perform high quality transcriptions of call recordings and optionally renders a summarisation of the call. We offload the processing, and render fast and accurate results with almost no load on your switch. Generally this transcription is performed overnight as a batch process, but it doesn't have to be and some clients run it as soon as the recording drops.
We support a number of different models to provide different levels of language support, accuracy and features, but these do come with varying costs. We are constantly evaluating newer models and make them available on the platform if they bring unique benefits.
Diarization is supported in some languages, and provides effective analysis of callers on any call, highlighting caller in the transcript but also providing very detailed word by word breakdown within the output file allowing far better secondary analysis of the call.
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About
SwiftGuard is an AI receptionist for plumbing and heating businesses. When the plumber is under a sink or out on a callout, SwiftGuard answers the phone in the company's name, tells the caller it is an AI assistant, takes the caller's name, address and problem, and books the job into the connected Google Calendar based on real availability. A business chooses whether SwiftGuard answers every call or only the calls nobody picks up; forwarding is a short code dialled on the existing phone, so the business keeps its number. Callers can also move or cancel an existing appointment or leave a message, and every call lands in the dashboard with a recording, a transcript and the caller's details. Calls it cannot handle are flagged for a callback. The agent speaks English, Dutch, German, French, Italian and Spanish and switches language mid-call. Calls and transcripts are encrypted and deleted after 90 days. Three flat monthly plans include a bundle of call minutes with no per-minute charge.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
GEN's transcription solution is designed for businesses using Asterisk and FreePBX who require accurate, customizable voice-to-text conversion for customer support, compliance monitoring, and data analysis, particularly in industries like telecommunications, customer service, and compliance-driven sectors
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Audience
Plumbing and heating businesses, HVAC contractors and small field-service companies in Europe that miss calls while on the job
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
£10
For 30 hours of transcription. Prices vary depending on language and diarization options.
Free Version
Free Trial
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Pricing
€69/month
Three flat monthly plans, billed monthly ex VAT (17% less on annual billing). Every plan starts with a 14-day free trial. No free version, no per-minute charges.
Starter: EUR 69/month - 150 call minutes, up to 10 minutes per call, 3 calls answered at once. Pro: EUR 199/month - 350 call minutes, up to 15 minutes per call, 6 calls answered at once, priority email support. Scale: EUR 449/month - 1,000 call minutes, up to 20 minutes per call, 12 calls answered at once, dedicated onboarding.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationGEN
Founded: 1992
United Kingdom
www.gen.uk
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Company InformationSwiftGuard
Founded: 2026
Netherlands
swiftguard.ai
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Alternatives |
Alternatives |
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Categories |
Categories |
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Transcription Features
AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding
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