+
+

Related Products

  • Caller ID Reputation
    24 Ratings
    Visit Website
  • Squaretalk
    264 Ratings
    Visit Website
  • Google Cloud Speech-to-Text
    375 Ratings
    Visit Website
  • CallTools
    497 Ratings
    Visit Website
  • Dialpad Connect
    4,080 Ratings
    Visit Website
  • Community Phone
    1,206 Ratings
    Visit Website
  • CallHub
    424 Ratings
    Visit Website
  • DialedIn
    584 Ratings
    Visit Website
  • Fathom
    7,370 Ratings
    Visit Website
  • TollFreeForwarding
    3,195 Ratings
    Visit Website

About

Our transcription solution utilises large language models to perform high quality transcriptions of call recordings and optionally renders a summarisation of the call. We offload the processing, and render fast and accurate results with almost no load on your switch. Generally this transcription is performed overnight as a batch process, but it doesn't have to be and some clients run it as soon as the recording drops. We support a number of different models to provide different levels of language support, accuracy and features, but these do come with varying costs. We are constantly evaluating newer models and make them available on the platform if they bring unique benefits. Diarization is supported in some languages, and provides effective analysis of callers on any call, highlighting caller in the transcript but also providing very detailed word by word breakdown within the output file allowing far better secondary analysis of the call.

About

In an era of staffing challenges, Prepared empowers public safety with centralized tools to reduce call processing times, translate without an interpreter, and equip field responders with information that drives safer outcomes, faster. Emergency calls for service are increasing. 911 centers have access to more lifesaving data than ever before. Whether you’re on the console taking calls or need a 360 view of every position, Prepared is built to help you work faster and smarter. With media, text, and enhanced location view, telecommunicators gain the tools to understand the caller's emergency in any circumstance. Call transcripts and keyword triggers ensure you know about every incident you want to the moment it happens. Call transcripts and AI insights allow you to refer back to what the caller has already said so you don’t have to repeat questions. 911 hangup automation, translation, and insights take burdens off the telecommunicator.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

GEN's transcription solution is designed for businesses using Asterisk and FreePBX who require accurate, customizable voice-to-text conversion for customer support, compliance monitoring, and data analysis, particularly in industries like telecommunications, customer service, and compliance-driven sectors

Audience

Emergency response professionals looking for a tool to reduce emergency call processing times

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

£10
Free Version
Free Trial

Pricing

Free
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GEN
Founded: 1992
United Kingdom
www.gen.uk

Company Information

Prepared
United States
www.prepared911.com

Alternatives

QuickWhisper

QuickWhisper

IWT Pty Ltd

Alternatives

Smart CAD

Smart CAD

GINA Software
Rave 911 Suite

Rave 911 Suite

Rave Mobile Safety
DataWatch911

DataWatch911

DataTech911

Categories

Categories

Transcription Features

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Integrations

Asterisk
FreePBX

Integrations

Asterisk
FreePBX
Claim GTranscribe and update features and information
Claim GTranscribe and update features and information
Claim Prepared and update features and information
Claim Prepared and update features and information