GLIDR vs. Userback Comparison


GLIDR LaunchPad Central	Userback 4.9 out of 5 stars
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GLIDR	Userback
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GLIDR: About A new approach to product management software that puts feedback, discovery and validation at the center, and product success within reach. Traditional approaches to PM software are built around features and timelines. These are important, but when you start there, you end up managing a feature factory rather than shipping products that captivate customers and achieve business objectives. Customize product development workflows and seamlessly connect ideas to user insights and business strategies. Link customer feedback, user research, experimental data, internal discussion and product requirements to improve access to critical data and inform product decisions. Plan, run and analyze customer-centric tests to discover unmet needs, generate product ideas and assess market demand. Back product decisions by communicating research findings, business strategies and user needs with everyone involved.	Userback: About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.
GLIDR: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Userback: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
GLIDR: Audience Companies seeking a product management solution to put feedback, discovery and validation at the center	Userback: Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers
GLIDR: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Userback: Support Phone Support Supported 24/7 Live Support Supported Online Supported
GLIDR: API Offers API Not Supported	Userback: API Offers API Supported
GLIDR: Screenshots and Videos View more images or videos	Userback: Screenshots and Videos View more images or videos
GLIDR: Pricing $10 per month Free Version Not Supported Free Trial Not Supported	Userback: Pricing $39 per month Team: $39/month. For growing teams managing feedback more effectively. Business: $89/month. For scaling teams needing more advanced tools. Business Plus: $159/month. For larger teams requiring extra control and support. Free Version Supported Free Trial Not Supported
GLIDR: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Userback: Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews
	Userback: Pros & Cons from Real Users Pros - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low. Good tool for working on web projects and communicating what needs to be done between team mates and clients. -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients. The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site. Cons Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good. It's a bit of learning curve. You have to put some code into the site but it works. -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same. There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects. We don't have any real concerns with how the tool works.
GLIDR: Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Userback: Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
GLIDR: Company Information LaunchPad Central Founded: 2012 United States www.glidr.io	Userback: Company Information Userback Founded: 2016 Australia www.userback.io
GLIDR: Alternatives ProdPad CreateSHIFT	Userback: Alternatives Ruttl Brucira Softwares Pvt. Ltd. 4.9 out of 5 stars
GLIDR: Zeda.io	Userback: Usersnap 5.0 out of 5 stars
GLIDR: Usersnap 5.0 out of 5 stars	Userback: BugHerd Splitrock Studio Pty Ltd. 4.5 out of 5 stars
GLIDR: Aha! Aha! Labs 4.3 out of 5 stars	Userback: Hotjar 4.8 out of 5 stars
GLIDR: Jira Product Discovery Atlassian View All	Userback: Mouseflow View All
GLIDR: Categories Product Management Supported	Userback: Categories Bug Tracking Supported Complaint Management Supported Customer Experience Supported Customer Feedback Supported Customer Success Supported Design Feedback Supported Digital Experience Platforms (DXP) Supported Feature Management Supported Issue Tracking Supported Product Management Supported Session Replay Supported Usability Testing Supported User Research Supported UX Supported Visual Feedback Supported
GLIDR: Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Supported Prioritization Supported Product Roadmapping Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Not Supported	Userback: Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Not Supported Prioritization Supported Product Roadmapping Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Supported Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Not Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Supported Community Feedback Tools Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Digital Experience Platforms (DXP) Features Alerts / Notifications Supported Auto-Tagging Supported Blogs Not Supported Calendar Not Supported Content Modeling Not Supported Digital Asset Management Not Supported File Sharing Not Supported Form Builder Not Supported Forums / Message Boards Not Supported Headless CMS Not Supported Knowledge Base Not Supported Performance Monitoring Not Supported Personalization / Segmentation Not Supported Reporting / Analytics Supported Surveys / Polls Supported Templates Supported User Management / Permissions Supported Version Control Not Supported Wiki Not Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Session Replay Features Eye Tracking Not Supported Form Analytics Not Supported Heatmaps Not Supported Mouse Tracking Supported Optimization Tools Not Supported Session Recording Supported Surveys Supported User Experience Analysis Supported User Feedback Supported Visitor Segmentation Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Supported Unmoderated Testing Supported Usability Testing Supported User Journeys Supported User Research Supported Usability Testing Features A/B Testing Not Supported Annotations Supported Audience Targeting Supported Heatmaps Not Supported Impression Testing Not Supported Mobile Testing Supported Moderated Usability Testing Not Supported Prototype Testing Not Supported Quantitative Metrics Not Supported Remote User Testing Supported Reporting / Analytics Supported Surveys and Feeback Supported Video Recording / Transcription Supported
GLIDR: Integrations Asana Not Supported Azure DevOps Server Not Supported Basecamp Not Supported ChatGPT Not Supported Claude Not Supported ClickUp Not Supported Cursor Not Supported GitLab Not Supported Intercom Not Supported Jira Work Management Not Supported Linear Not Supported Notion Not Supported Shopify Not Supported Slack Not Supported Trello Not Supported WordPress Not Supported Wrike Not Supported Zapier Not Supported Zendesk Not Supported monday AI work platform Not Supported Show More Integrations	Userback: Integrations Asana Supported Azure DevOps Server Supported Basecamp Supported ChatGPT Supported Claude Supported ClickUp Supported Cursor Supported GitLab Supported Intercom Supported Jira Work Management Supported Linear Supported Notion Supported Shopify Supported Slack Supported Trello Supported WordPress Supported Wrike Supported Zapier Supported Zendesk Supported monday AI work platform Supported Show More Integrations View All 27 Integrations
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