GENESYSVitech Corporation
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InteractionSyncTTEC Digital
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Related Products
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About
Built upon insights from over 20 years with CORE, GENESYS is Vitech’s next generation software delivering connected systems engineering across the enterprise. Reengineered from the ground up, GENESYS implements proven model-centric approaches leveraging modern technologies in a completely open architecture. The result is the power of a full MBSE environment with the usability of modern office tools integrated with your desktop, engineering, and enterprise environments to deliver your data your way. GENESYS combines a proven, model-centric approach to systems engineering with an enterprise-ready architecture, giving you the ability to deliver model-based systems engineering (MBSE) seamlessly and consistently across your project team. GENESYS takes the guesswork out of implementation and delivers on context-driven modeling for complex systems engineering problems.
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About
To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Engineering teams in need of a powerful Enterprise Architecture solution
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Audience
Companies, teams, and agents searching for a solution to manage and improve their customer experiences
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationVitech Corporation
www.vitechcorp.com
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Company InformationTTEC Digital
United States
ttecdigital.com/solutions/interactionsync
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Categories |
Categories |
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Enterprise Architecture Features
Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control
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Sales Force Automation Features
Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management
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Integrations
Chatterbox
Flip
Gears
Genesys Cloud CX
Graphlogic GL Platform
Microsoft 365
Microsoft Dynamics 365
Modulate Velma
Syndeia
onePLE
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Integrations
Chatterbox
Flip
Gears
Genesys Cloud CX
Graphlogic GL Platform
Microsoft 365
Microsoft Dynamics 365
Modulate Velma
Syndeia
onePLE
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