GENESYS

GENESYS

Vitech Corporation
InteractionSync

InteractionSync

TTEC Digital
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+

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About

Built upon insights from over 20 years with CORE, GENESYS is Vitech’s next generation software delivering connected systems engineering across the enterprise. Reengineered from the ground up, GENESYS implements proven model-centric approaches leveraging modern technologies in a completely open architecture. The result is the power of a full MBSE environment with the usability of modern office tools integrated with your desktop, engineering, and enterprise environments to deliver your data your way. GENESYS combines a proven, model-centric approach to systems engineering with an enterprise-ready architecture, giving you the ability to deliver model-based systems engineering (MBSE) seamlessly and consistently across your project team. GENESYS takes the guesswork out of implementation and delivers on context-driven modeling for complex systems engineering problems.

About

To fuel exceptional experiences, your contact center agents need a holistic, unified view of omnichannel customer interactions. InteractionSync for Genesys Cloud offers exactly that, enabling your agents to quickly, efficiently, and consistently deliver exceptional customer experiences. Implementing a holistic customer experience strategy means unifying and integrating important systems like your CRM and your contact center. InteractionSync for Genesys Cloud provides contact center agents with a unified view of Genesys Cloud omnichannel interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality. Save your agents a significant amount of time by enabling them to navigate faster and use fewer keystrokes to access customer information. Plus, intelligent screen pops and the automatic creation of Dynamics 365 activities save your agents even more time.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Engineering teams in need of a powerful Enterprise Architecture solution

Audience

Companies, teams, and agents searching for a solution to manage and improve their customer experiences

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Vitech Corporation
www.vitechcorp.com

Company Information

TTEC Digital
United States
ttecdigital.com/solutions/interactionsync

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Categories

Categories

Enterprise Architecture Features

Application Portfolio Management
Architecture Governance
Capability Mapping
Diagramming
Idea Management
Modeling & Simulation
Project Management
Risk Assessment
Transformation Roadmapping
Version Control

Sales Force Automation Features

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Integrations

Chatterbox
Flip
Gears
Genesys Cloud CX
Graphlogic GL Platform
Microsoft 365
Microsoft Dynamics 365
Modulate Velma
Syndeia
onePLE

Integrations

Chatterbox
Flip
Gears
Genesys Cloud CX
Graphlogic GL Platform
Microsoft 365
Microsoft Dynamics 365
Modulate Velma
Syndeia
onePLE
Claim GENESYS and update features and information
Claim GENESYS and update features and information
Claim InteractionSync and update features and information
Claim InteractionSync and update features and information