FusionDMS

FusionDMS

FIntegrate Technology
Merchanto

Merchanto

5.0 out of 5 stars
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About

FusionDMS is dispute management software for community banks and credit unions. It centralizes intake and case tracking for debit- and credit-card, ACH, ATM, check, and remittance-transfer disputes. Staff can route cases, monitor status, follow Regulation E deadlines and alerts, document investigations, and maintain an audit trail. The platform supports chargeback, representment, and arbitration workflows. Chargeback Intercept lets merchants review eligible card disputes and issue a credit before a chargeback is filed. FusionDMS works alongside third-party investigators and integrates with financial institution core systems from Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Institutions can run it on their own infrastructure or use FIntegrate’s AWS-hosted environment. The software tracks disputes from intake through resolution.

About

Chargeback deflection with the highest efficiency. Say goodbye to chargebacks with our seamless merchant-issuer collaboration. Merchanto offers an easy-to-use, all-in-one solution designed to eliminate chargebacks completely. As an official partner of Visa and MasterCard, Merchanto connects you to a global network, covering over 99% of all Visa and MasterCard issuers with just one simple integration. We enable near-real-time sharing of dispute data and transaction details between financial institutions and merchants. Supported by thousands of issuers worldwide, our platform offers pre-dispute resolution, stopping chargebacks before they even occur. Join Us Today and Safeguard Your Merchant Account Once & Forever.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Community banks and credit unions managing Reg E debit card, ACH, and check disputes

Audience

Stop chargebacks through merchant-issuer collaboration

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$32
No monthly or initial fees for customers

Operate seamlessly with zero extra costs. Pay only for the valuable payload.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 3.5 / 5
design 3.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • A lot. UI\UX Customer support so confident and competent Great pricing terms (with no extra fees or monthly fixed charges)
  • Covers all my needs and solves the key pain points for my business. Reliable product with strong functionality.

Cons

  • For 100% they need more integrations under the hood (but slack automation works really smoothly)!
  • The platform’s design feels outdated and could use a refresh.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

FIntegrate Technology
Founded: 2009
United States
fintegratetech.com

Company Information

Merchanto
Founded: 2022
Latvia
merchanto.org

Alternatives

No Alternatives

Alternatives

Chargebacks911

Chargebacks911

5.0 out of 5 stars

Categories

Banking Supported

Categories

Chargeback Management Features

Chargeback Dispute Management Supported
Chargeback Insurance Not Supported
Chargeback Prevention Supported
Chargeback Recovery Supported
For Banks / Issuers Not Supported
For Merchants Supported
For Suppliers / Manufacturers / Distributors Not Supported
Fraud Detection Supported
Reporting / Analytics Supported

Integrations

Braintree Not Supported
Ethoca Not Supported
Finastra Supported
Fiserv Supported
PayPal Not Supported
Paysafe Not Supported
Rapyd Not Supported
Shopify Not Supported
Slack Not Supported
Stripe Not Supported
Visa Intelligent Commerce Not Supported
Zendesk Not Supported

Integrations

Braintree Supported
Ethoca Supported
Finastra Not Supported
Fiserv Not Supported
PayPal Supported
Paysafe Supported
Rapyd Supported
Shopify Supported
Slack Supported
Stripe Supported
Visa Intelligent Commerce Supported
Zendesk Supported
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