Fuse IM vs. Smartsupp Comparison


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About It's much more than chat software. Install live chat on your website and connect your channels to start engaging customers instantly. Simplify communications from a shared inbox for a better experience for the whole team and customers alike. Every visitor on your site is a potential customer. Be there for them when they can't find what they need. Capture leads when your team are away. It's faster, easier and more natural relationships with customers using messaging to boost customer experience and satisfaction. Break down barriers between you and your customers over email or phone. Customers are more likely to give feedback when live chat is available. Match your brand and make chat your own by customizing the position, colours, office hours and more. Proactive chat using prompts to guide or assist visitors. Ask for feedback, help with pricing or ask for questions at just the right moment.	About Smartsupp chat enables you to start a personal conversation with your visitors and turn them into happy customers. Choose one of the most popular chat solutions in Europe, used by 283,000 webshops and websites. See detailed visitor info in powerful web dashboard. Chat with customers on the go in our mobile apps for both iOS and Android. Engage visitors using automatic messages. Measure your customer care quality with detailed statistics. Get a better understanding of customer behavior thanks to visitor recording. Your customers are browsing your website right now. Create a free account on www.smartsupp.com and start chatting with them today. Key features: Customizable chat box Customer satisfaction rating Automatic messages Mobile apps Shortcuts (canned responses) Detailed statistics Integrations with e-commerce platforms Visitor recording (session replay)
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Live Chat solution that helps businesses with sales and support	Audience Websites who want to start a personal conversation with their visitors.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $15 per month Free Version Supported Free Trial Supported	Pricing $0.01/month/user Packages: FREE forever STANDARD (10 EUR / month) PRO (25 EUR / month) Free Version Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Fuse IM Founded: 2015 United Kingdom www.fuse.chat/	Company Information Smartsupp Founded: 2013 Czech Republic www.smartsupp.com
Alternatives Crisp	Alternatives Evaline
eGain Chat eGain	FreeChat Popupsmart
Now4real	Lime Talk Lime Inspirations
HelpCrunch	Crisp
ProProfs Chat ProProfs View All	Rake View All
Categories Live Chat Supported	Categories Live Chat Supported
Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported	Live Chat Features Canned Responses Supported Customizable Branding Supported Geo Targeting Supported Offline Form Supported Proactive Chat Supported Screen Sharing Supported Third Party Integration Supported Transfers / Routing Supported Website Visitor Tracking Supported
Integrations CS-Cart Multi-Vendor Not Supported CS-Cart Store Builder Not Supported Facebook Supported Facebook Messenger Supported Google Analytics Not Supported Jimdo Not Supported Lightspeed Retail Not Supported Shopify Not Supported Squarespace Not Supported Unbounce Not Supported VersaCommerce Not Supported Weebly Not Supported WhatsApp Supported Wix Not Supported WordPress Not Supported X (Twitter) Supported ePages Not Supported tradeit Not Supported Show More Integrations View All 4 Integrations	Integrations CS-Cart Multi-Vendor Supported CS-Cart Store Builder Supported Facebook Not Supported Facebook Messenger Not Supported Google Analytics Supported Jimdo Supported Lightspeed Retail Supported Shopify Supported Squarespace Supported Unbounce Supported VersaCommerce Supported Weebly Supported WhatsApp Not Supported Wix Supported WordPress Supported X (Twitter) Not Supported ePages Supported tradeit Supported Show More Integrations View All 14 Integrations
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