Zo by ZocdocZocdoc
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Related Products
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About
Frontel is a browser-based AI phone answering service for businesses. Businesses provide their services, hours and other useful information to guide the AI’s answers. Frontel answers calls, collects caller names, callback numbers, inquiries and appointment requests, and saves available conversation text and request details in Messages. Teams review requests and contact callers to confirm appointments or arrange another time. When capacity is available, businesses can activate a Frontel phone number or forward calls from an existing number. Frontel is designed for small businesses and service teams handling routine inquiries and caller follow-up; its application stores conversation text, not call audio.
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About
Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Small businesses and service teams that want help answering calls, sharing business information and collecting messages and appointment requests.
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Audience
Medical practices and healthcare providers seeking a solution to eliminate patient hold times, boost appointment scheduling efficiency, and enhance care access
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and VideosNo images available
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Screenshots and Videos |
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PricingFrontel offers a limited free initial trial, subject to availability. Carrier charges may apply when calls are forwarded.
Free Version
Supported
Free Trial
Not Supported
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Pricing
Free
Free Version
Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationFrontel
United States
aiphoneansweringservice.io
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Company InformationZocdoc
Founded: 2007
United States
www.zocdoc.com/about/ai-phone-assistant/
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Integrations
Google Cloud Platform
Not Supported
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