Freshsuccess vs. Xmetryx Comparison


Freshsuccess Freshworks	Xmetryx	+	+
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Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works! 240 Ratings Visit Website D&B Risk Analytics D&B Risk Analytics helps organizations proactively manage supplier and third-party risk across an increasingly complex global business environment. Designed for procurement, risk, compliance, and supply chain teams, the solution delivers trusted business intelligence, supplier screening, continuous monitoring, and automated risk alerts to help identify potential disruptions before they impact operations. Powered by the Dun & Bradstreet Data Cloud, D&B Risk Analytics enables organizations to conduct efficient due diligence, monitor supplier health and compliance, assess risk across global supply chains, and make more informed business decisions. 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The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 939 Ratings Visit Website Eurekos Eurekos is the customer training LMS built to educate the world outside your organization – partners, distributors and resellers. Most companies spend years perfecting their product, then hand customers a repurposed employee training course and hope for the best. When those customers churn, the product gets the blame. Usually, the training is the problem. Eurekos fixes that. We help you turn customer education from a cost into a revenue stream, by selling courses, accreditations and learning paths directly through the platform. The same thinking runs through the entire LMS – from customizable customer portals to certifications, eCommerce, built-in content authoring and ISO/IEC 27001 & 27701-certified security. 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About Proactive customer success software. Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Gain more visibility into your customers. Quickly see account health, support tickets, billing history, communications, and user engagement. Identify risks and opportunities. Proactively address customer churn, and identify new advocates or expansion opportunities. Standardize workflows, automate tasks, and establish best-practices for your Customer Success team. See key metrics like churn, expansion, product adoption, and customer health. Leading B2B software and subscription companies trust Freshsuccess. A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.	About TrustMetryx™ measures and tracks how leader behavior and team dynamics are affecting people’s work experience and performance. TrustMetryx quickly shows if leadership coaching, training, and development are working based on a leader’s ability to build trust, psychological safety, and strong team relationships. Quickly capture insights into the behaviors that reduce performance, increase turnover, and harm culture. Use those insights to bring people together and create nudges that close gaps and strengthen relationships. Show your progress with key metrics: Relationship Strength Score (RSS), Engagement (team participation), and Nudges (gaps closed) over time. The TrustMetryx Relationship Strength Score (RSS) provides a single trackable measure of how effectively managers are building healthy, trusting relationships on and between teams. Quantifying results of interventions is highly desired and difficult to do.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Customer success teams	Audience Companies searching for a solution to measure and track how leader behavior and team dynamics affects work experience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $79 per user per month Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Freshworks Founded: 2010 United States www.freshworks.com/customer-success-software/	Company Information Xmetryx Founded: 2014 United States www.xmetryx.com
Alternatives FROGED FROGED Technologies	Alternatives LEADx
Successifier	Scoot
Custify	Compass by ADP ADP
ZapScale	TrustSphere
Cuoral View All	ADP StandOut ADP View All
Categories Churn Prevention Supported Customer Success Supported	Categories Team Communication Supported
Show More Features Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported	Show More Features Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Not Supported Discussion Threads Not Supported File Sharing Not Supported Mobile Access Not Supported Push Notifications Supported Search Not Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Not Supported
Integrations 5X Supported Auth0 Supported Copper Supported Freshsales Supported Help Scout Supported HubSpot CRM Supported HubSpot Customer Platform Supported Insightly Supported Maxio Supported Mixpanel Supported NetSuite Supported QuickBooks Online Advanced Supported Sage Intacct Supported Segment Supported TeamSupport Supported Xero Supported Zoho CRM Supported Zuora Supported Show More Integrations View All 43 Integrations	Integrations 5X Not Supported Auth0 Not Supported Copper Not Supported Freshsales Not Supported Help Scout Not Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Insightly Not Supported Maxio Not Supported Mixpanel Not Supported NetSuite Not Supported QuickBooks Online Advanced Not Supported Sage Intacct Not Supported Segment Not Supported TeamSupport Not Supported Xero Not Supported Zoho CRM Not Supported Zuora Not Supported Show More Integrations
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