Freshsuccess vs. RetentionEngine Comparison


Freshsuccess Freshworks	RetentionEngine
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Freshsuccess	RetentionEngine
		Related Products Sogolytics Sogolytics delivers speed, clarity, and scale through a powerful platform built for enterprise teams managing customer journeys and employee engagement surveys. Sogolytics streamlines the entire feedback cycle, from intelligent survey creation to real-time dashboards and automated text analysis. Whether your team is using the customer experience platform, employee engagement software, or the free survey maker, Sogolytics provides intuitive features, powerful analytics, and unmatched customization. Design sophisticated customer experience management flows in minutes. Automatically adapt questions based on logic and earlier responses. Pre-fill messaging based on user data. Then, visualize the results immediately. With sentiment analysis, turnkey reports, and real-time dashboards, your team can go from data to decisions in record time. Sogolytics’ survey software has a refreshingly human support model, available 24/7 and whenever you need a partner, not just a platform. 4.7 out of 5 stars 869 Ratings Visit Website for Sogolytics Forethought Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. 4.3 out of 5 stars 166 Ratings Visit Website for Forethought CrankWheel Share your screen instantly while on a phone call with CrankWheel, for an engaging presentation. Send a link by text message, WhatsApp or email and the viewer can view it in any browser, on any device without installing anything. Designed for ease of use, CrankWheel is the best solution for sharing a screen with customers for business deals. CrankWheel is used to complement calls by insurance agents, mortgage advisors, solar advisors, digital agencies, educators and customer support specialists. Close deals on the first call! We show you whether they're paying attention. Over 50,000 users share their screen effortlessly with any prospect no matter their technical skill or device choice using our Chrome Extension. CrankWheel works over bad network connections, on obscure devices and old browsers. Mac, PC, iOS, Android, Internet Explorer, Blackberries - it always works! 4.9 out of 5 stars 240 Ratings Visit Website for CrankWheel D&B Risk Analytics D&B Risk Analytics helps organizations proactively manage supplier and third-party risk across an increasingly complex global business environment. Designed for procurement, risk, compliance, and supply chain teams, the solution delivers trusted business intelligence, supplier screening, continuous monitoring, and automated risk alerts to help identify potential disruptions before they impact operations. Powered by the Dun & Bradstreet Data Cloud, D&B Risk Analytics enables organizations to conduct efficient due diligence, monitor supplier health and compliance, assess risk across global supply chains, and make more informed business decisions. With ongoing monitoring and actionable risk insights, teams can strengthen resilience, improve operational efficiency, and better protect their business from supplier and third-party exposure. 4.4 out of 5 stars 81 Ratings Visit Website for D&B Risk Analytics CTM CTM, formerly known as CallTrackingMetrics, is a conversation intelligence and call tracking platform that helps businesses measure marketing performance, manage customer communications, and improve sales conversions. The software tracks phone calls, text messages, website forms, and chats to identify the advertising campaigns and channels that generate customer inquiries. Its AI-powered conversation analytics provide call transcription, summarization, sentiment analysis, and lead scoring. CTM also offers intelligent call routing, automated follow-ups, AI voice agents, and contact center management tools. Reporting dashboards help organizations analyze marketing attribution, advertising return on investment, customer interactions, and sales team performance. The platform integrates with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications to connect marketing data with customer conversations and revenue outcomes. 4.5 out of 5 stars 939 Ratings Visit Website for CTM Eurekos Eurekos is the customer training LMS built to educate the world outside your organization – partners, distributors and resellers. Most companies spend years perfecting their product, then hand customers a repurposed employee training course and hope for the best. When those customers churn, the product gets the blame. Usually, the training is the problem. Eurekos fixes that. We help you turn customer education from a cost into a revenue stream, by selling courses, accreditations and learning paths directly through the platform. The same thinking runs through the entire LMS – from customizable customer portals to certifications, eCommerce, built-in content authoring and ISO/IEC 27001 & 27701-certified security. Our smart learning assistant, Saga AI, powers deep content discovery (including inside SCORM files). Everything you need to run a world-class external training operation. It's why we’re trusted by 500,000+ learners across 100+ countries worldwide. 4.8 out of 5 stars 103 Ratings Visit Website for Eurekos Squaretalk Squaretalk is a powerful contact center solution that transforms how modern teams connect with prospects and customers, convert sales opportunities, and grow their operations. The combination of AI Voice Agents, calling, power dialing, WhatsApp Business messaging, SMS, email, AI-powered automation, and affordable scalability ensures that companies of all sizes shorten their sales cycle and elevate outreach without additional complexity or costs. Squaretalk’s platform offers omnichannel communication, powerful call-handling features, automated transcripts, sentiment analysis, contact management, customizable workflows, advanced reporting, and enterprise-grade security. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. With local numbers in 150+ popular and niche destinations, we enable businesses to establish and maintain a local presence, build trust, and support their global expansion. 4.8 out of 5 stars 314 Ratings Visit Website for Squaretalk NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency. NinjaOne is a Leader in the Gartner Magic Quadrant for Endpoint Management Tools. The company is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. 4.7 out of 5 stars 6,907 Ratings Visit Website for NinjaOne Advantage What sets Advantage apart as a superior subscription & product order management system is total flexibility. The flexibility allows you to efficiently run your business the way you want to. And with the rapid expansion of consumer preference for access to content through subscription and membership models—whether you’re a publisher, membership organization or product distributor—you need a market-responsive order-to-cash solution. Ecommerce is increasingly a critical revenue source for publishers and membership associations. But tying eCommerce into complete customer and related financial information is critical. Since Cider is built on the same system logic as Advantage, you immediately realize the power of 1,000s of features. 4.6 out of 5 stars 37 Ratings Visit Website for Advantage Pipefy Pipefy is the AI-driven Business Orchestration and Automation Technologies (BOAT) platform that delivers enterprise results in days, not months. Designed as a secure orchestration layer, Pipefy bridges the gap between rigid legacy systems (ERPs/CRMs) and agile business needs. It allows IT teams to centralize disparate processes under a single control plane, eliminating Shadow IT through an Adaptive Governance framework. Key Capabilities: • Process Orchestration: Manage complex, non-linear workflows across departments without replacing core systems. • Enterprise iPaaS: Native connectors for the main systems of records to unify data silos. • Agentic AI: Deploy autonomous AI agents for document analysis and task execution using a BYOLLM (Bring Your Own LLM) engine. • Security: SOC2 Type II and ISO 27001 certified with granular RBAC. Empower your team to modernize operations and reduce the development backlog with Pipefy. 4.6 out of 5 stars 594 Ratings Visit Website for Pipefy
Freshsuccess: About Proactive customer success software. Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Gain more visibility into your customers. Quickly see account health, support tickets, billing history, communications, and user engagement. Identify risks and opportunities. Proactively address customer churn, and identify new advocates or expansion opportunities. Standardize workflows, automate tasks, and establish best-practices for your Customer Success team. See key metrics like churn, expansion, product adoption, and customer health. Leading B2B software and subscription companies trust Freshsuccess. A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.	RetentionEngine: About RetentionEngine lets you build a cancel flow that captures insights on why your customers are cancelling, works to retain them, and identifies trends across the lifeycles of your customers. Unhappy customers are your greatest source of learning! What didn't work and who didn't it work for? What could change their mind? Can you fix it? All questions that RetentionEngine will help you answer and optimize. 80% of customers report that a business could have done something to keep them before they cancelled. Your customers are your best source of marketing and they talk. If the experience of cancelling is bad, potential customers will hear about it. Churn is on the rise, but RetentionEngine saves you time and saves your revenue. We've done the hard work so you don't have to! Get started via a simple integration with your subscription platform. RetentionEngine is the only no-code, AI-powered, offboarding experience designed to save you customers, time, and revenue.
Freshsuccess: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	RetentionEngine: Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Freshsuccess: Audience Customer success teams	RetentionEngine: Audience Merchants and businesses seeking for a solution to increase their customer retention rates and lifetime value
Freshsuccess: Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	RetentionEngine: Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
Freshsuccess: API Offers API Not Supported	RetentionEngine: API Offers API Supported
Freshsuccess: Screenshots and Videos View more images or videos	RetentionEngine: Screenshots and Videos View more images or videos
Freshsuccess: Pricing $79 per user per month Free Version Not Supported Free Trial Not Supported	RetentionEngine: Pricing $59 per month Free Version Not Supported Free Trial Not Supported
Freshsuccess: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	RetentionEngine: Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Freshsuccess: Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	RetentionEngine: Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Freshsuccess: Company Information Freshworks Founded: 2010 United States www.freshworks.com/customer-success-software/	RetentionEngine: Company Information RetentionEngine Founded: 2020 www.retentionengine.com
Freshsuccess: Alternatives FROGED FROGED Technologies 4.4 out of 5 stars	RetentionEngine: Alternatives Churnfree
Freshsuccess: Successifier	RetentionEngine: Replenit
Freshsuccess: Custify	RetentionEngine: Upzelo
Freshsuccess: ZapScale	RetentionEngine: Chargebee Retention Chargebee
Freshsuccess: Cuoral View All	RetentionEngine: Raaft View All
Freshsuccess: Categories Churn Prevention Supported Customer Success Supported	RetentionEngine: Categories AI Customer Success Supported Churn Prevention Supported Customer Retention Supported Customer Success Supported
Freshsuccess: Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Supported Health Score Supported Onboarding Supported Revenue Management Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported
Freshsuccess: Integrations Chargebee Supported Recurly Supported Stripe Supported 5X Supported AskNicely Supported Auth0 Supported Cratejoy Not Supported Freshsales Supported Google Cloud Identity Supported Insightly Supported Nicereply Supported OAuth Supported OneLogin Supported Recharge Not Supported Retently Supported SSOJet Supported Salesforce Supported TeamSupport Supported Zoho CRM Supported Zuora Supported Show More Integrations View All 43 Integrations	RetentionEngine: Integrations Chargebee Supported Recurly Supported Stripe Supported 5X Not Supported AskNicely Not Supported Auth0 Not Supported Cratejoy Supported Freshsales Not Supported Google Cloud Identity Not Supported Insightly Not Supported Nicereply Not Supported OAuth Not Supported OneLogin Not Supported Recharge Supported Retently Not Supported SSOJet Not Supported Salesforce Not Supported TeamSupport Not Supported Zoho CRM Not Supported Zuora Not Supported Show More Integrations View All 9 Integrations
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