Freshstatus

Freshstatus

Freshworks
WebFirst

WebFirst

RTI Software
+
+

Related Products

  • UptimeRobot
    880 Ratings
    Visit Website
  • Uptime.com
    479 Ratings
    Visit Website
  • Bluepear
    68 Ratings
    Visit Website
  • Freshservice
    2,173 Ratings
    Visit Website
  • HSI Donesafe
    176 Ratings
    Visit Website
  • Serviceaide
    244 Ratings
    Visit Website
  • ManageEngine EventLog Analyzer
    211 Ratings
    Visit Website
  • Intelex
    193 Ratings
    Visit Website
  • Numa
    14 Ratings
    Visit Website
  • ManageEngine Log360
    196 Ratings
    Visit Website

About

Better Status Page, FREE forever. Branded public and Private status pages. Customize your status page to reflect your brand by adding your logo and social media links or by pointing it to a custom domain. With Freshstatus, your customer is always in the loop. Cut support cost, build trust by communicating status of your system to customers at all times. With Freshstatus private status pages, your team can now have an internal status page to keep all internal stakeholders informed in real-time. Create incident, add real-time updates to the incident, change service status with a simple Twitter-like interface. Freshstatus comes with incident templates and editable updates and enables you to send email to subscribers or tweet to your followers, thereby giving you complete control over the incident’s communication. You can also post private messages and collaborate with your team, in context, with private notes.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all kinds that want a status page, free, and easy to create

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Freshworks
Founded: 2010
United States
www.freshworks.com/status-page/

Company Information

RTI Software
www.rti-software.com/webfirst.html

Alternatives

Alternatives

HarrisData CRM

HarrisData CRM

HarrisData
Statuspage

Statuspage

Atlassian
DisasterLAN

DisasterLAN

Buffalo Computer Graphics
ePortPass

ePortPass

ePortation
Computer Aided Dispatch

Computer Aided Dispatch

Computer Information Systems

Categories

Categories

Incident Management Features

Audit Trail Not Supported
Corrective Actions (CAPA) Not Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Not Supported
Root-Cause Diagnosis Not Supported
Safety Management Not Supported
Task Management Not Supported
Ticket Management Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Freshping Supported
Statuspage Supported
Truto Supported
X (Twitter) Supported

Integrations

Freshping Not Supported
Statuspage Not Supported
Truto Not Supported
X (Twitter) Not Supported
Claim Freshstatus and update features and information
Claim Freshstatus and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information