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About

FranConnect is a cloud-native Franchise Management SaaS platform that provides all your departments – including sales, operations, finance, support and marketing – a single, shared view of your franchise business. Whether you’re an emerging franchise, or a larger, more established brand, FranConnect’s powerful cloud platform can help you grow, scale and optimize your business. For nearly twenty years, the FranConnect platform has served as the Sales, Operations, and Marketing backbone for over 800 brands worldwide. Nine of the Franchise Times Top 10 Fastest Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market.

About

Twenty is an open-source customer relationship management (CRM) platform designed to offer a modern alternative to traditional CRMs like Salesforce. Licensed under the GNU General Public License (GPL), it provides users with the freedom to own and customize the software to fit their unique business needs. Key features include contact management, opportunity tracking, task creation, and a timeline view for notes and activities. The platform emphasizes simplicity and user-friendliness, incorporating keyboard shortcuts and search functionalities for efficient navigation. Supported by a thriving community of developers, Twenty encourages collaboration and continuous improvement, ensuring the CRM evolves in line with user requirements.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Ideal for franchises of all sizes and in a variety of industries

Audience

Organizations that want an open source CRM as an alternative to Salesforce

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$9/user/month
Free open source version also available
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Twenty CRM is a game-changer for businesses seeking an open-source CRM solution. Its intuitive interface makes onboarding quick and straightforward, even for non-technical users. The customization options are endless, allowing teams to tailor workflows, data fields, and integrations to match their unique needs. The active open-source community behind Twenty is incredibly supportive, regularly rolling out updates and offering assistance. The platform’s pricing (free!) is unbeatable, making it ideal for startups and small businesses.

Cons

  • While Twenty CRM shines in flexibility, its extensive features can be overwhelming for users who prefer a more straightforward setup. Initial setup might require some technical expertise, especially for customizing advanced workflows or integrating with third-party apps. Additionally, while the community is active, official support could be improved with faster response times for troubleshooting.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

FranConnect
Founded: 2004
United States
www.franconnect.com

Company Information

Twenty
Founded: 2023
United States
twenty.com

Alternatives

BrandWide

BrandWide

Soffront Corporation

Alternatives

Twenty20 Construction Cloud

Twenty20 Construction Cloud

Hindsight Technologies

Categories

CRM Supported

Categories

CRM Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Not Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Franchise Management Features

Appointment Scheduling Not Supported
Automatic Re-ordering Supported
Commission Management Supported
Construction Tracker Supported
Contract Management & Signature Not Supported
CRM Not Supported
Franchise Intranet Supported
Job Scheduling Supported
LMS / Training Not Supported
Marketing Not Supported
Onboarding Not Supported
Online Store Supported
Reputation Management Not Supported
Website Manager Supported

Integrations

AnswerConnect Supported
AnswerForce Supported
Boomi Supported
Call Sumo Supported
Chief Not Supported
ElectroNeek Not Supported
Gmail Supported
Microsoft Outlook Supported
Motileo Not Supported
PostgreSQL Not Supported
Stripe Not Supported
Text Request Supported
Textellent Supported
World Manager Supported

Integrations

AnswerConnect Not Supported
AnswerForce Not Supported
Boomi Not Supported
Call Sumo Not Supported
Chief Supported
ElectroNeek Supported
Gmail Not Supported
Microsoft Outlook Not Supported
Motileo Supported
PostgreSQL Supported
Stripe Supported
Text Request Not Supported
Textellent Not Supported
World Manager Not Supported
Claim FranConnect and update features and information
Claim FranConnect and update features and information
Claim Twenty and update features and information
Claim Twenty and update features and information