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About

We automatically capture the voice of your customer from real-life conversations, link it with your CRM data, and analyze it through our AI engine to create unparalleled, actionable insights and answer questions others can't. Save your team hours every week listening to recorded calls and manually copying and pasting feedback. Identify trends, themes, and patterns in real time to prove you're making the right decisions. If the only way your teams can make decisions is with long research projects or guesswork, they’ll always choose the latter. This means crucial insights around market trends, customer needs, and the competitive landscape are left ignored and unused. Stop manually extracting snippets from transcripts and adding them to CRM data in spreadsheets. Using both sales and product methodologies to extract insights from calls, any team member can access what they need instantly, all linked back to CRM data.

About

Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a solution to manage their customer research operations

Audience

Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$127.31 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Four/Four
United Kingdom
fourfour.ai/

Company Information

Observe.AI
Founded: 2017
United States
www.observe.ai/

Alternatives

Bonjour

Bonjour

Bonjour.io

Alternatives

Daisee

Daisee

daisee
QEval

QEval

Etech Global Services
Tollring

Tollring

Amity Solutions
Prodigal

Prodigal

Prodigal Technologies

Categories

Categories

Speech Analytics Features

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Integrations

3CLogic
Assembled
Gong
Google Meet
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Jiminny
Microsoft Teams
QEval
Salesforce
Zendesk
Zoom

Integrations

3CLogic
Assembled
Gong
Google Meet
HubSpot CRM
HubSpot Customer Platform
HubSpot Sales Hub
Jiminny
Microsoft Teams
QEval
Salesforce
Zendesk
Zoom
Claim Four/Four and update features and information
Claim Four/Four and update features and information
Claim Observe.AI and update features and information
Claim Observe.AI and update features and information